This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

ImportExport This add-on is not compatible with your version of Thunderbird.

  • 2 vastust
  • 1 on selline probleem
  • 12 views
  • Viimati vastas sfhowes

cwmcglinchey
cwmcglinchey
more options

I just downloaded the current version of Thunderbird (78.0.1) and can't download ImportExport add-on. When I attempt, msg says 'not compatible'. Suggestions on what to do? Ultimately, I want to import an mbox zip of gmail (g-suite) email and attachments into my personal email.

I just downloaded the current version of Thunderbird (78.0.1) and can't download ImportExport add-on. When I attempt, msg says 'not compatible'. Suggestions on what to do? Ultimately, I want to import an mbox zip of gmail (g-suite) email and attachments into my personal email.

All Replies (2)

Stans
Stans
more options

Revert back to v68 available for download via https://archive.mozilla.org/pub/thunderbird/releases/68.10.0/

There is no rush to upgrade to v78.

sfhowes
sfhowes
  • Top 10 Contributor
more options

You can do most of the functions of the add-on manually. Copy the mbox file, the large file in the zip with no extension, into Mail\Local Folders of the profile folder. Help/Troubleshooting, click Open Folder, close TB, copy the mbox.

If you try to revert to 68, you will likely encounter more problems. If the profile you're running in 78 is the one that was run in 68, even more issues arise. In that case, the best option is to create a new profile with 78, starting from Help/Troubleshooting, about:profiles, and add your accounts. Local mail, address books and other data can be transferred manually from the old profile to the new one if necessary.