This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Saving copies of sent messages

  • 2 vastust
  • 1 on selline probleem
  • 27 views
  • Viimati vastas garthm21

garthm21
garthm21
more options

Ever since I updated to ver. 91 a few days ago, I have been getting the message shown below. I notice that others have in the past experienced the same problem, and I have tried a number of solutions presented, but none of them work in my case. I have made no changes to the settings, which worked prior to updating to ver. 91.

Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent Mail-xxxxxxx@gmail.com

Ever since I updated to ver. 91 a few days ago, I have been getting the message shown below. I notice that others have in the past experienced the same problem, and I have tried a number of solutions presented, but none of them work in my case. I have made no changes to the settings, which worked prior to updating to ver. 91. Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent Mail-xxxxxxx@gmail.com

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Since gmail automatically copies sent messages to the Sent Mail folder, 'Place a copy in' in the Copies & Folders section of Account Settings should be unchecked, and Sent Mail is the correct folder to subscribe. Making this change often eliminates the error message.

garthm21
garthm21 Küsimuse esitaja
more options

Thank you for your expertise. I'm no longer getting the message. It's very confusing, what with one folder in Thunderbird entitled "Sent" and one in Gmail entitled "Sent Mail". All this became an issue after I updated to ver. 91 of Thunderbird. It was never an issue before that. Thanks again.