This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Primary Password (file?) Broken

  • 3 vastust
  • 4 on selline probleem
  • 7 views
  • Viimati vastas c.netz

more options

after auto update to Version 102.4.0 (32-Bit) Thunderbird is not recognizing my primary password which i didn't change for years. I have a backup of my profile folder. I don't know how to make my primary password work without risking loss of emails.

would it be possible to replace the affected (broken?) password file(s)? which files would that be? my primary password contains only lower and uppercase Latin letters. My Profile is stored in a folder on a NAS.

after auto update to Version 102.4.0 (32-Bit) Thunderbird is not recognizing my primary password which i didn't change for years. I have a backup of my profile folder. I don't know how to make my primary password work without risking loss of emails. would it be possible to replace the affected (broken?) password file(s)? which files would that be? my primary password contains only lower and uppercase Latin letters. My Profile is stored in a folder on a NAS.

All Replies (3)

more options

c.netz said

after auto update to Version 102.4.0 (32-Bit) Thunderbird is not recognizing my primary password which i didn't change for years. I have a backup of my profile folder. I don't know how to make my primary password work without risking loss of emails. would it be possible to replace the affected (broken?) password file(s)? which files would that be? my primary password contains only lower and uppercase Latin letters. My Profile is stored in a folder on a NAS.

After reading some different problems i started TB in recovery mode end my primary password works. I could see my account passwords and change my primary password. Then i restarted in "normal" mode and TB is not recognizing my old or new primary password. Restart in recovery mode and my new Primary password works.

so the new question is what do i have to do to have my TB work in "normal" mode?

more options

i thought it might be a clever idea to start in recovery mode and to change settings to "not use a primary password". After restart TB didn't ask for a password. i thought cool, until i noticed that the account passwords are missing and even setting them new with option "save password" didn't change it. the saved password list is empty.

more options

after update to 102.4.2 (64-Bit) still the same Problem