We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hi.

Firefox has to be "refreshed" to run Square, and since the refresh, it says "No crash reports have been submitted."

Is there a way to find past crashes?

Yes, that article mentions another method:

If you can't open Firefox because it crashes at startup even in Troubleshoot Mode, use these alternative instructions to locate Report IDs:

1. Press + R on the keyboard. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" (including the quotation marks) and click OK.
2. In the resulting folder, there will be a text file for each crash report you have submitted. View menu, arrange them by date to find out which is the newest file and double-click on it to open it.