This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

unable to connect TB to a godaddy outlook server via IMAP

  • 1 vastus
  • 0 on selline probleem
  • Viimati vastas RayKiddy

RayKiddy
RayKiddy
more options

I have been trying to connect. I just verified that I followed the directions in:

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

I am getting a message I do not see being referenced here. TB is telling me:

"The current command did not succeed. The mail server for account ray@ganymede.org responded: User is authenticated but not connected."

Authenticated but not connected? What the heck?

I have talked to godaddy support several times. They keep saying "You will have to contact the email provider." But they are the email provider. So, any suggestions?

My account is ray@ganymede.org, I am trying to connect to outlook.office365.com and I have the security and authentication all, I believe, set correctly.

Erg. :--(

I have been trying to connect. I just verified that I followed the directions in: https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202 I am getting a message I do not see being referenced here. TB is telling me: "The current command did not succeed. The mail server for account ray@ganymede.org responded: User is authenticated but not connected." Authenticated but not connected? What the heck? I have talked to godaddy support several times. They keep saying "You will have to contact the email provider." But they are the email provider. So, any suggestions? My account is ray@ganymede.org, I am trying to connect to outlook.office365.com and I have the security and authentication all, I believe, set correctly. Erg. :--(

All Replies (1)

RayKiddy
RayKiddy Küsimuse esitaja
more options

By the way, I asked the godaddy people about this:

Per Microsoft documentation, administrators should visit https://login.microsoftonline.com/{tenant-id}/adminconsent?client_id=9e5f94bc-e8a4-4e73-b8be-63364c29d753 and grant the following permissions in order to authorize Mozilla Thunderbird: IMAP.AccessAsUser.All, POP.AccessAsUser.Al, SMTP.Send and offline_access

They just say "You must check with the provider."

and I have tried:

More technical folks who want to keep other changes made in the config editor: Use the Thunderbird profile manager to switch back to the old Thunderbird profile and use the Config Editor to filter for oauth2, find the appropriate server(s), and delete the entries for oauth2.issuer and auth2.scope.

No joy.

Helpful?

Küsimuse postitamine

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.