Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox isn't finishing install on mac - creates blank icon in apps folder

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas cor-el

AnonymousUser
AnonymousUser
more options

I am installing Firefox on a Mac Book Pro. I downloaded it and installed following the directions. Then the box opened that shows the icon and the apps folder. I dragged the icon to the apps folder like it said and then ejected like it said to. But then when I go to applications to open Firefox, the icon fox doesn't show. Just a blank page. When I click on it, it opens that box that shows the fox icon and apps folder again, as well as the disk image, as if it never ejected. I've tried reinstalling and nothing works. What do I do? I really don't want to have to use Safari. :/

This happened

Every time Firefox opened

today when installing Firefox

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/531.21.11 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10

I am installing Firefox on a Mac Book Pro. I downloaded it and installed following the directions. Then the box opened that shows the icon and the apps folder. I dragged the icon to the apps folder like it said and then ejected like it said to. But then when I go to applications to open Firefox, the icon fox doesn't show. Just a blank page. When I click on it, it opens that box that shows the fox icon and apps folder again, as well as the disk image, as if it never ejected. I've tried reinstalling and nothing works. What do I do? I really don't want to have to use Safari. :/ == This happened == Every time Firefox opened == today when installing Firefox == == User Agent == Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/531.21.11 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Open the DMG file and drag to Firefox program to the application folder on your hard drive. You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead. ..... See How to download and install Firefox on Mac See http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X