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After updating firefox (on MAC), everytime I start Firefox there is an open installation dialog box - which I cannot figure out how to delete.

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by AliceWyman

waycool007
waycool007
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I have used Firefox without problem, on my Mac, for several years. I recently updated to v22.0. Now every time I open Firefox, there is a dialog box (marked "Firefox , 2 items") that appears, with the Firefox icon, and arrow pointing right, and a folder icon. It looks like I am asked to install Firefox again. I've done this several times, but the dialog box never disappears. I have right-clicked, and hit "eject firefox only." The dialog disappears, but then reappears the next time I open Firefox. Firefox seems to be functioning normally, but this installation glitch is annoying. How can I resolve this?

I have used Firefox without problem, on my Mac, for several years. I recently updated to v22.0. Now every time I open Firefox, there is a dialog box (marked "Firefox , 2 items") that appears, with the Firefox icon, and arrow pointing right, and a folder icon. It looks like I am asked to install Firefox again. I've done this several times, but the dialog box never disappears. I have right-clicked, and hit "eject firefox only." The dialog disappears, but then reappears the next time I open Firefox. Firefox seems to be functioning normally, but this installation glitch is annoying. How can I resolve this?

Chosen solution

How are you opening Firefox ... from an icon on the desktop or in the dock?

What happens when you open Firefox from the Applications folder?

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All Replies (5)

AliceWyman
AliceWyman
  • Moderator
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Chosen Solution

How are you opening Firefox ... from an icon on the desktop or in the dock?

What happens when you open Firefox from the Applications folder?

iamjayakumars
iamjayakumars
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I think you downloaded the firefox and installed it ..

Instead of "Replace" you clicked "keep both" , so the issue arrises.

First Quit the Firefox and Eject the Firefox Application.

Goto Launchpad and Open the Firefox

AliceWyman
AliceWyman
  • Moderator
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See this previous question and the remedy posted by shahriar5252:

/questions/755642 The window asking me to drag Firefox to the Applications folder loads every time I open Firefox.

waycool007
waycool007 Question owner
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Another user suggested: 1. Delete Firefox from dock 2. Access Firefox from the applications folder 3. Save it to the dock This solved the problem. Firefox is now working normally. Thanks.

AliceWyman
AliceWyman
  • Moderator
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More info, in case it helps anyone else with this problem:

I got a PM from waycool007 on 10/12/13 which said, 

Hi Alice -

Thanks for trying to help me - regarding the question regarding the firefox dialog box.

I am opening firefox from the icon on my dock. It then opens the annoying installation/dialog box.

If I open firefox from the applications folder, it actually opens properly.

... to which I answered, 

You need to close Firefox if open and then delete the Firefox icon that is in the dock. You can then start Firefox from the applications folder and, when the new Firefox icon shows up in the dock, use the control click option to keep it there.

Let me know if this fixes it.

I just got this reply: 

I followed your instructions, and Firefox is now working normally. This has been bugging me for at least two months, and you solved it in a minute. Wow. Thanks!

(You're welcome!)

Modified by AliceWyman