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Firefox start up page will not display/load correctly. I have removed and reinstalled with no luck.

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

PCee3
PCee3
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When I click on Firefox, the icon will appear as if the page has loaded. When I rest my curser over the icon it will display an un-interactive, small window, but will not load an active, full size window. I am unable to find "Troubleshooting Information" as listed below.

When I click on Firefox, the icon will appear as if the page has loaded. When I rest my curser over the icon it will display an un-interactive, small window, but will not load an active, full size window. I am unable to find "Troubleshooting Information" as listed below.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you start Firefox in Safe Mode by holding down the Shift/Options key?

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See: