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my password or user id is not being accepted and i can not read any mail till i can sign in.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

david.wallace
david.wallace
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Since 1-9-2015 Yahoo.com does not accept my password. I have tried every password that I have used in the past 8 years and none are accepted. I can find no way to put in my proving answers that was requested when I signed up in order to prove I am me. Therefor I cant change my password. HOW DO I GET BACK INTO E-MAIL NOW??? All your support helps say you will send me an e-mail with a fix but I cant read e-mails without signing in!

HELP

david

Since 1-9-2015 Yahoo.com does not accept my password. I have tried every password that I have used in the past 8 years and none are accepted. I can find no way to put in my proving answers that was requested when I signed up in order to prove I am me. Therefor I cant change my password. HOW DO I GET BACK INTO E-MAIL NOW??? All your support helps say you will send me an e-mail with a fix but I cant read e-mails without signing in! HELP david

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"