Firefox crashes
Crashes started when Firefox was updated to version 35. I am currently using IE to file this report since Firefox will no longer stay up for more than a few second. It will actually open and then when changing pages or sites or any type of change it will crash. It doesn't seem to matter what I am doing with Firefox. The current working version of IE 8. Even when the new page or site actually comes up, it will crash almost immediately. This has been getting worse over the last several weeks until now Firefox is totally unusable.
The latest crash report is: bp-0edb5fa1-e181-40de-b982-a22a42150122.txt
I do not understand most of the solutions detailed in the online posts.
All Replies (6)
Guess I should have just asked How do you get to an earlier working version of Firefox???? Couldn't find any link or option to download anything but version 35, which I've already tried to reload. No changes in problem.
Does this crash also happen if you start Firefox in Safe Mode?
You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
The crash report flagged these programs;
odbcint.dll = Microsoft ODBC Resource
xpsp2res.dll = Microsoft
icudt52.dll = International Components for Unicode
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Thank you both - FredMcD and cor-el, But both sets of directions sound way too complicated for me. Yes, Firefox crashes in Safe-Mode. I am using Windows XP on a 12 year old Dell system. Neither has been supported for some time. At this point I would just like to move Firefox back to version 34 which worked. Its only been since version 35 was installed in December that I've been having these crashes. Also, several blue screens each of which seems to fixed themselves by eventually restarting my system.
pfg13 said
I am using Windows XP on a 12 year old Dell system. Neither has been supported for some time.
What are you saying? Have you been running the updating program? Are there other problems?
FredMcD,
Dell quit sending my automatic updates at least two years ago. Microsoft quit sending updates to the operating system a year ago. I'm still getting updates to Office 2003 and some other applications; eg, Quicken 2006, Adobe Reader 9, etc.
I have had no other problems with the system. IE gave me problems over a year ago which is the reason I switched to Firefox. But since them I was able to find and IE that is about two years old and it works fine. Probably the newer programs and versions are using too many of the new OS features to be compatible with XP.