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Cannot connect to my mail server

  • 2 replies
  • 7 have this problem
  • 17 views
  • Last reply by kbaybob

BWalter
BWalter
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I am running Thunderbird 31.5.0 on Windows 7. When I open the program everything is normal but when I try to check my mail it is unable to connect to my server. I have contacted my mail server and they say everything is good on their end. I can access my mail by web mail. They gave me settings to check in Thunderbird for the incoming server and port but when I go to tools/account settings/server settings/account actions/create a new account, then "get a new account", I get the error message "Sorry - we're unable to communicate with our sign-up server. Please check your connection." When I try the "use my existing e-mail" button and fill in the information for my existing account and hit continue the next page appears with the error message "! Thunderbird failed to find the settings for your e-mail account." Everything was working normally until I loaded the latest update last week. I run Thunderbird on multiple computers and I am having this problem on all of them even though I only ran the update on one. How can I check and possibly edit my existing account's server settings? Or is this problem located somewhere else?

I am running Thunderbird 31.5.0 on Windows 7. When I open the program everything is normal but when I try to check my mail it is unable to connect to my server. I have contacted my mail server and they say everything is good on their end. I can access my mail by web mail. They gave me settings to check in Thunderbird for the incoming server and port but when I go to tools/account settings/server settings/account actions/create a new account, then "get a new account", I get the error message "Sorry - we're unable to communicate with our sign-up server. Please check your connection." When I try the "use my existing e-mail" button and fill in the information for my existing account and hit continue the next page appears with the error message "! Thunderbird failed to find the settings for your e-mail account." Everything was working normally until I loaded the latest update last week. I run Thunderbird on multiple computers and I am having this problem on all of them even though I only ran the update on one. How can I check and possibly edit my existing account's server settings? Or is this problem located somewhere else?

All Replies (2)

duggabe
duggabe
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If you have an account already defined and you want to edit the settings, then either click Edit -> Account Settings OR right click on the account name (e.g. xxx@gmail.com) and click on Settings.

Then instead of clicking 'Account Actions', highlight 'Server Settings' and verify or change your Port, etc. Then highlight 'Outgoing Server (SMTP)' and verify or change your settings there. Then click 'OK'.

kbaybob
kbaybob
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That happened to me, too, and it apparently had something to do with an automatic update to Tbird. After a day or so it was fixed. Now the latest update to 31.6.0 is doing the same thing.