This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox does not respond

  • 4 replies
  • 3 have this problem
  • 2 views
  • Last reply by FredMcD

DavidBassPlayer
DavidBassPlayer
more options

I restarted the computer, Firefox starts but does not load any pages except in Safe mode. It does not respond to the "three horizontal bars" icon at the upper left. I can make the File Edit .. menu appear and the pull down menus appear there, but it wil not load any pages. In safe mode it behaves as normally as safe mode allows. I scanned for malware with malwarebytes anit malware, nothing. I downloaded FF installer, then removed Firefox using the control panel applet, reinstalled. No joy. Help please.

I restarted the computer, Firefox starts but does not load any pages except in Safe mode. It does not respond to the "three horizontal bars" icon at the upper left. I can make the File Edit .. menu appear and the pull down menus appear there, but it wil not load any pages. In safe mode it behaves as normally as safe mode allows. I scanned for malware with malwarebytes anit malware, nothing. I downloaded FF installer, then removed Firefox using the control panel applet, reinstalled. No joy. Help please.

Chosen solution

My problem was the add-on Auto Unload Tab 0.8.9 When I rebooted something updated and the bug caused my browser to be unresponsive, but it worked fine in Safe Mode. So I reset Firefox but it took a couple of restarts for it to behave. I started adding back add-ons, and when I restarted after adding Auto Unload Tab, the symptoms returned. I removed it and the symptoms went away. I'm convinced. This is a REALLY NICE add-on, in stopping crashing from run-away memory use in earlier versions of Firefox, but if the brower doesn't work, I can't use it. Fixed.

Read this answer in context 👍 0

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Google Update Google Updater pluginhttp://pack.google.com/
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

DavidBassPlayer
DavidBassPlayer Question owner
more options

Chosen Solution

My problem was the add-on Auto Unload Tab 0.8.9 When I rebooted something updated and the bug caused my browser to be unresponsive, but it worked fine in Safe Mode. So I reset Firefox but it took a couple of restarts for it to behave. I started adding back add-ons, and when I restarted after adding Auto Unload Tab, the symptoms returned. I removed it and the symptoms went away. I'm convinced. This is a REALLY NICE add-on, in stopping crashing from run-away memory use in earlier versions of Firefox, but if the brower doesn't work, I can't use it. Fixed.

FredMcD
FredMcD
more options

That was very good work. Well Done.

Contact support for that add-on and let them know.