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Can't add existing account, in Mail Account Setup dialog, Email address, Password and Continue button greyed out.

  • 2 replies
  • 3 have this problem
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  • Last reply by Russeld

Russeld
Russeld
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Hi,

I removed an existing POP account in order to convert it to IMAP. The removal worked with no problems.

When I attempt to recreate it using File->New->Existing Mail Account, the Email address and Password fields are greyed out. Accessing the same dialog via Tools->Account Settings->Account Actions->Add Mail Account, same problem.

Thank You

Hi, I removed an existing POP account in order to convert it to IMAP. The removal worked with no problems. When I attempt to recreate it using File->New->Existing Mail Account, the Email address and Password fields are greyed out. Accessing the same dialog via Tools->Account Settings->Account Actions->Add Mail Account, same problem. Thank You

Chosen solution

This works for me. I get a popup dialog with 3 input fields: Name, Mail and Password. The placeholders for Mail and Password show some grey text, but they are not disabled.

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All Replies (2)

Onno Ekker
Onno Ekker
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Chosen Solution

This works for me. I get a popup dialog with 3 input fields: Name, Mail and Password. The placeholders for Mail and Password show some grey text, but they are not disabled.

Russeld
Russeld Question owner
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Thank You - I'm embarrassed, I could have sworn I tried typing in the email field. A dose of old-timers perhaps.