Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I asked to retrieve my Username & pw but all I got was a "New sign-in to Firefox" auto-reply email. Do I have to make new Firefox accnt here for ea diff email?

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Shadow110

more options

I wanted to answer a question of a problem I had & solved in the past week but couldn't log-in & couldn't retrieve the log-in info in any emails from Firefox.... until I started asking this with a new account. So I have to make a new account every time I want to ask/answer something here from a different email account?

I wanted to answer a question of a problem I had & solved in the past week but couldn't log-in & couldn't retrieve the log-in info in any emails from Firefox.... until I started asking this with a new account. So I have to make a new account every time I want to ask/answer something here from a different email account?

All Replies (1)

more options

Hi, usually you do not need to. As to why this happened I can not tell you as is not part of Firefox that Support works on. As Volunteers we are limited to trouble shooting the program only.