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Picture uploader as attachment to email, or on Facebook page or Kijiji, any pictures (not documents) upload cause Firefox crash

  • 1 reply
  • 1 has this problem
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  • Last reply by Shadow110

Decebalus
Decebalus
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Any time when I try to upload pictures as a attachment to an email, or to Facebook page, or Kijiji account etc, the up-loader "not responds" and cause Firefox to crash. The message has two options: "close the program" or "wait for program to respond". If choose "wait for program..." takes for ever because the program never responds.

Any time when I try to upload pictures as a attachment to an email, or to Facebook page, or Kijiji account etc, the up-loader "not responds" and cause Firefox to crash. The message has two options: "close the program" or "wait for program to respond". If choose "wait for program..." takes for ever because the program never responds.

All Replies (1)

Shadow110
Shadow110
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Hi, that is termed as a Hang. Does it eventually upload the picture ? A Crash is when it is up then is gone with no user interaction.

Update Video Card Drivers : https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Also try No Hardware Acceleration.

What Extensions are you using please ?

Try Firefox Safe Mode to TEST & see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Modified by Shadow110