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Password not working even though the password is right

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by JohannHan

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When I try to login to thunderbird with a ProtonMail email address it says the username or password are incorrect when I have checked multiple times that the username and password are right.

When I try to login to thunderbird with a ProtonMail email address it says the username or password are incorrect when I have checked multiple times that the username and password are right.

All Replies (4)

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Can you login on the webmail of ProtonMai?

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yes i can

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Are you another OSX user learning just how rubbish anti virus products are by any chance? They are the primary cause of "password errors" on windows.

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When you use IMAP it is simple, because the messages are still on the server of the mail-provider.

Delete the account in Thunderbird and start over again.

Otherwise (using POP) delete the password in Thunderbird and you can insert the password again.