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Mozila fechando sozinho

Allef Vicente
Allef Vicente
more options

Boa tarde! O mozila apresenta uma tela de erro e fecha sozinho ele informa que travou e fecha sozinho, já tentei atualizar e continua no mesmo erro, como eu utilizo o sistema Bradesco e ele precisa do navegador desatualizado pra utilização do aplicativo

o relatório do erro aparece o seguinte:

AdapterDeviceID: 0x29c2 AdapterDriverVersion: 8.15.10.1930 AdapterSubsysID: 29c28086 AdapterVendorID: 0x8086 Add-ons: webcompat%40mozilla.org:21.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,doh-rollout%40mozilla.org:2.0.0,pictureinpicture%40mozilla.org:1.0.0,google%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,mercadolivre%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.1,default-theme%40mozilla.org:1.1,rapportext%40trusteer.com:1.4 AvailablePageFile: 5282607104 AvailablePhysicalMemory: 1414225920 AvailableVirtualMemory: 8793209987072 BIOS_Manufacturer: Intel Corp. BreakpadReserveAddress: 76873728 BreakpadReserveSize: 83886080 BuildID: 20210504152106 CPUMicrocodeVersion: 0xa07 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1622473304 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,network.cookie.sameSite.laxByDefault,network.cookie.sameSite.noneRequiresSecure,network.cookie.sameSite.schemeful,layout.css.constructable-stylesheets.enabled,layout.css.grid-template-masonry-value.enabled,devtools.inspector.color-scheme-simulation.enabled,devtools.inspector.compatibility.enabled,devtools.webconsole.input.context,devtools.debugger.features.windowless-service-workers,fission.autostart,network.http.http3.enabled,image.avif.enabled,media.videocontrols.picture-in-picture.allow-multiple,browser.urlbar.keepPanelOpenDuringImeComposition,dom.forms.inputmode,dom.webgpu.enabled,privacy.webrtc.globalMuteToggles FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GraphicsCriticalError: |[0][GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v= (t=13.782) InstallTime: 1622473192 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["ucrtbase.dll"],"Microsoft Windows":["kernel32.dll","ntdll.dll"],"Mozilla Corporation":["nss3.dll","mozglue.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 931 StartupCrash: 0 StartupTime: 1622473293 SystemMemoryUsePercentage: 66 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210504152106","version":"88.0.1","vendor":"Mozilla","displayVersion":"88.0.1","platformVersion":"88.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4084,"virtualMaxMB":8388608,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"6.1","locale":"pt-BR","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) G33/G31 Express Chipset Family","vendorID":"0x8086","deviceID":"0x29c2","subsysID":"29c28086","RAM":0,"driver":"igdumd64 igdumdx32","driverVendor":null,"driverVersion":"8.15.10.1930","driverDate":"9-23-2009","GPUActive":true}],"monitors":[{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"denied"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"unavailable:FEATURE_FAILURE_RELEASE_D3D11_SUPPORTED"},"openglCompositing":{"status":"unused"},"omtp":{"status":"broken"},"d3d11":{"status":"failed"},"d2d":{"status":"blocklisted:FEATURE_FAILURE_DL_BLOCKLIST_g984","version":"1.1"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"pt-BR","intl":{"requestedLocales":["pt-BR"],"availableLocales":["pt-BR","en-US"],"appLocales":["pt-BR","en-US"],"systemLocales":["pt-BR","en-US"],"regionalPrefsLocales":["pt-BR"],"acceptLanguages":["pt-BR","pt","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"accessibility.browsewithcaret":true,"browser.cache.disk.capacity":358400,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"BR","browser.search.widget.inNavBar":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com.br"}},"profile":{"creationDate":18745},"addons":{"activeAddons":{"rapportext@trusteer.com":{"version":"1.4","scope":2,"type":"extension","updateDay":17710,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"IBM Security Rapport","name":"IBM Security Rapport","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17710,"signedState":2},"webcompat@mozilla.org":{"version":"21.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Um tema com o esquema de cores do sistema operacional.","name":"Padrão","userDisabled":false,"appDisabled":false,"version":"1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":null,"updateDay":null},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":18778}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} ThreadIdNameMapping: 5748:"IPC I/O Parent",6292:"Link Monitor #1",4888:"Timer",1360:"Socket Thread",4304:"Permission",1596:"BackgroundThreadPool #1",2288:"JS Watchdog",5204:"JS Helper",744:"JS Helper",6916:"VsyncIOThread",5148:"IPC Launch",5352:"SoftwareVsyncThread",3680:"ImageIO",624:"Compositor",3792:"IPDL Background",1788:"TRR Background",2276:"Cache2 I/O",1492:"Cookie",3784:"StreamTrans #1",3840:"StreamTrans #2",3856:"Untrusted Modules",5228:"DOM Worker",4700:"StreamTrans #8",4804:"QuotaManager IO",6404:"IndexedDB #1",4884:"Worker Launcher",4592:"ImageBridgeChld",6248:"HTML5 Parser",7144:"DOM Worker",5696:"StreamTrans #12",7124:"StreamTrans #11",1716:"GMPThread",6812:"ProcessHangMon",5900:"BgIOThreadPool #1",5428:"TaskController Thread #0",5156:"TaskController Thread #1",5916:"ProxyResolution",3144:"Cache I/O",4480:"DNS Resolver #1",2780:"IndexedDB #2",5540:"localStorage DB",3232:"localStorage DB",6460:"DNS Resolver #2",312:"IndexedDB #3",6156:"DNS Resolver #3",6856:"SSL Cert #1",2708:"IndexedDB #4",6612:"DOM Worker",6024:"mozStorage #2",3332:"mozStorage #3",6716:"URL Classifier",3924:"ExtensionProtocolHandler",5864:"COM MTA",5164:"IndexedDB #5", Throttleable: 1 TotalPageFile: 8562520064 TotalPhysicalMemory: 4282220544 TotalVirtualMemory: 8796092891136 URL: about:home UptimeTS: 29.308395205 Vendor: Mozilla Version: 88.0.1 Winsock_LSP: Tcpip MSAFD [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

Tcpip MSAFD [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
Tcpip MSAFD [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
Provedor de Serviço de TCPv6 de RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provedor de Serviço de TCP de RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provedor de Serviço de UDPv6 de RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provedor de Serviço de UDP de RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: pt-BR

Este relatório também contém informações técnicas sobre o estado do aplicativo quando travou.

Boa tarde! O mozila apresenta uma tela de erro e fecha sozinho ele informa que travou e fecha sozinho, já tentei atualizar e continua no mesmo erro, como eu utilizo o sistema Bradesco e ele precisa do navegador desatualizado pra utilização do aplicativo o relatório do erro aparece o seguinte: AdapterDeviceID: 0x29c2 AdapterDriverVersion: 8.15.10.1930 AdapterSubsysID: 29c28086 AdapterVendorID: 0x8086 Add-ons: webcompat%40mozilla.org:21.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,doh-rollout%40mozilla.org:2.0.0,pictureinpicture%40mozilla.org:1.0.0,google%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,mercadolivre%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.1,default-theme%40mozilla.org:1.1,rapportext%40trusteer.com:1.4 AvailablePageFile: 5282607104 AvailablePhysicalMemory: 1414225920 AvailableVirtualMemory: 8793209987072 BIOS_Manufacturer: Intel Corp. BreakpadReserveAddress: 76873728 BreakpadReserveSize: 83886080 BuildID: 20210504152106 CPUMicrocodeVersion: 0xa07 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1622473304 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,network.cookie.sameSite.laxByDefault,network.cookie.sameSite.noneRequiresSecure,network.cookie.sameSite.schemeful,layout.css.constructable-stylesheets.enabled,layout.css.grid-template-masonry-value.enabled,devtools.inspector.color-scheme-simulation.enabled,devtools.inspector.compatibility.enabled,devtools.webconsole.input.context,devtools.debugger.features.windowless-service-workers,fission.autostart,network.http.http3.enabled,image.avif.enabled,media.videocontrols.picture-in-picture.allow-multiple,browser.urlbar.keepPanelOpenDuringImeComposition,dom.forms.inputmode,dom.webgpu.enabled,privacy.webrtc.globalMuteToggles FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GraphicsCriticalError: |[0][GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v= (t=13.782) InstallTime: 1622473192 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["ucrtbase.dll"],"Microsoft Windows":["kernel32.dll","ntdll.dll"],"Mozilla Corporation":["nss3.dll","mozglue.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 931 StartupCrash: 0 StartupTime: 1622473293 SystemMemoryUsePercentage: 66 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210504152106","version":"88.0.1","vendor":"Mozilla","displayVersion":"88.0.1","platformVersion":"88.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4084,"virtualMaxMB":8388608,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"6.1","locale":"pt-BR","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) G33/G31 Express Chipset Family","vendorID":"0x8086","deviceID":"0x29c2","subsysID":"29c28086","RAM":0,"driver":"igdumd64 igdumdx32","driverVendor":null,"driverVersion":"8.15.10.1930","driverDate":"9-23-2009","GPUActive":true}],"monitors":[{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"denied"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"unavailable:FEATURE_FAILURE_RELEASE_D3D11_SUPPORTED"},"openglCompositing":{"status":"unused"},"omtp":{"status":"broken"},"d3d11":{"status":"failed"},"d2d":{"status":"blocklisted:FEATURE_FAILURE_DL_BLOCKLIST_g984","version":"1.1"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"pt-BR","intl":{"requestedLocales":["pt-BR"],"availableLocales":["pt-BR","en-US"],"appLocales":["pt-BR","en-US"],"systemLocales":["pt-BR","en-US"],"regionalPrefsLocales":["pt-BR"],"acceptLanguages":["pt-BR","pt","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"accessibility.browsewithcaret":true,"browser.cache.disk.capacity":358400,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"BR","browser.search.widget.inNavBar":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com.br"}},"profile":{"creationDate":18745},"addons":{"activeAddons":{"rapportext@trusteer.com":{"version":"1.4","scope":2,"type":"extension","updateDay":17710,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"IBM Security Rapport","name":"IBM Security Rapport","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17710,"signedState":2},"webcompat@mozilla.org":{"version":"21.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Um tema com o esquema de cores do sistema operacional.","name":"Padrão","userDisabled":false,"appDisabled":false,"version":"1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":null,"updateDay":null},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":18778}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} ThreadIdNameMapping: 5748:"IPC I/O Parent",6292:"Link Monitor #1",4888:"Timer",1360:"Socket Thread",4304:"Permission",1596:"BackgroundThreadPool #1",2288:"JS Watchdog",5204:"JS Helper",744:"JS Helper",6916:"VsyncIOThread",5148:"IPC Launch",5352:"SoftwareVsyncThread",3680:"ImageIO",624:"Compositor",3792:"IPDL Background",1788:"TRR Background",2276:"Cache2 I/O",1492:"Cookie",3784:"StreamTrans #1",3840:"StreamTrans #2",3856:"Untrusted Modules",5228:"DOM Worker",4700:"StreamTrans #8",4804:"QuotaManager IO",6404:"IndexedDB #1",4884:"Worker Launcher",4592:"ImageBridgeChld",6248:"HTML5 Parser",7144:"DOM Worker",5696:"StreamTrans #12",7124:"StreamTrans #11",1716:"GMPThread",6812:"ProcessHangMon",5900:"BgIOThreadPool #1",5428:"TaskController Thread #0",5156:"TaskController Thread #1",5916:"ProxyResolution",3144:"Cache I/O",4480:"DNS Resolver #1",2780:"IndexedDB #2",5540:"localStorage DB",3232:"localStorage DB",6460:"DNS Resolver #2",312:"IndexedDB #3",6156:"DNS Resolver #3",6856:"SSL Cert #1",2708:"IndexedDB #4",6612:"DOM Worker",6024:"mozStorage #2",3332:"mozStorage #3",6716:"URL Classifier",3924:"ExtensionProtocolHandler",5864:"COM MTA",5164:"IndexedDB #5", Throttleable: 1 TotalPageFile: 8562520064 TotalPhysicalMemory: 4282220544 TotalVirtualMemory: 8796092891136 URL: about:home UptimeTS: 29.308395205 Vendor: Mozilla Version: 88.0.1 Winsock_LSP: Tcpip MSAFD [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 Tcpip MSAFD [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 Tcpip MSAFD [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 Provedor de Serviço de TCPv6 de RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provedor de Serviço de TCP de RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provedor de Serviço de UDPv6 de RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provedor de Serviço de UDP de RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a useragent_locale: pt-BR Este relatório também contém informações técnicas sobre o estado do aplicativo quando travou.
Attached screenshots

All Replies (1)

Samuel Santos
Samuel Santos
  • Top 25 Contributor
  • Moderator
more options

Olá,

Execute o Firefox em Modo Seguro para verificar se o problema continua. O Modo Segurança do Firefox é um modo de solução de problemas que desliga temporariamente a aceleração de hardware, redefine algumas configurações, e desativa os complementos (extensões e temas).

Se o Firefox estiver aberto, você pode reiniciar o Firefox no modo de segurança através do menu Ajuda:

  • Clique no menu New Fx Menu, depois em Help-29 e finalmente em and Reiniciar com extensões desativadas.

Se o Firefox não estiver funcionando, você pode iniciar o Firefox no modo de segurança da seguinte forma:

  • No Windows: Segure a tecla Shift quando for iniciar o Firefox.
  • No Mac: Segure a tecla option quando for iniciar o Firefox.
  • No Linux: Vá para o Terminal e execute o comando firefox-safe-mode
    (pode ser necessário especificar o caminho de instalação do Firefox por exemplo, /usr/lib/firefox)

Quando o pop-up for exibido, selecione "Iniciar em Modo Seguro".

SafeMode-Fx35

Se o problema não ocorrer no Modo Seguro, uma extensão, tema ou a aceleração de hardware pode estar causando o problema. Por favor, leia o artigo Solucione problemas com extensões, temas e aceleração de hardware para resolver problemas comuns no Firefox para determinar isso.

Para fechar o Firefox em Modo Seguro, basta sair normalmente e aguardar alguns segundos para reabri-lo.

Quando você descobrir o que está causando os seus problemas, por favor, avise-nos. Isso poderá ajudar outros usuários que tenham o mesmo problema.