can't login to old (POP?) account, new version of account - IMAP - appeared; error 80004005
I've been using Thunderbird app for email for at least 10 years and it was working fine. Few days ago something happened and I am not able to login to my account - I believe it is POP account - to get the messages and be able to send out messages. Strangely - as it was not happening before - a new type of an account appear - IMAP - and the messages are been loaded for that account. I also can send emails from that account, but not from the usual one.
Why is that happening? I am with shaw and am getting the following error messages:
- "Error with account xxxx. Sending of username did not succeed. Mail server shawmail.gv.shawcale.net responded: authentication failed: LOGIN failed." - "Login to server shawmail.gv.shawcable.net with username xxx failed." - "Sending of the message failed. Failed due to unexpected error 80004005. No description."
I would be very grateful for help with solving this issue.
pumex
Chosen solution
Instructions for creating strong passwords:
After you create a strong password, either over the phone or online through your Shaw account (which is different from any email account), remove the passwords from Saved Passwords in Preferences/Privacy & Security, restart TB, enter the new password when prompted at the next connection.
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See https://support.mozilla.org/en-US/questions/1342000
For the incoming settings, see https://support.shaw.ca/t5/internet-articles/how-to-set-up-your-shaw-email/ta-p/6497
Note the requirement to use a strong password with email clients.
sfhowes, Thank you very much for your response.
I used the directions and they worked in half only, i.e. right now I can send messages from my usual account (not the IMAP version), but I am still unable to use my usual account to receive the incoming messages. They are still coming to the IMAP account, which I don't like. I used the directions from the shaw website, for both the regular (Security: None) and encrypted (SSL/TLS, Port 995), but that didn't solve the problem.
Yesterday I called shaw and they told me they don't provide support for Thunderbird, but advised me to change the password and I changed that with the shaw rep. I used that new password today. Can anything more be done to be able to use my old account, not IMAP?
Thanks again and best regards. pumex
I set up a POP account with pop.shaw.ca on 995, SSL/TLS, normal password, User Name = part before @; mail.shaw.ca on 587, STARTTLS, normal password, User Name = part before @. It sends and receives properly.
Do you have a strong password for the POP account, and is it set up in TB along with the IMAP account?
Thank you for more help. My settings are the same, but still have the problem(s). I am sorry, but I am not terrific with this app and don't know what to answer re the password. I changed it while talking on the phone with the shaw rep and now don't know how to change it or find it for both POP and IMAP. I remember my new password and I thing it is not too strong, although it works, but maybe it is too weak.
Please help a bit more. Best regards. pumex
Chosen Solution
Instructions for creating strong passwords:
After you create a strong password, either over the phone or online through your Shaw account (which is different from any email account), remove the passwords from Saved Passwords in Preferences/Privacy & Security, restart TB, enter the new password when prompted at the next connection.
Thank you. It worked as you said. pumex