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Thunderbird SMTP server timeout

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

fgruhl
fgruhl
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I cannot send out a message. I've been using this for years, and no problem until a few months ago. Received error message that a message could not be sent because of timeout with the SMTP server. Here's what I'm using: Thunderbird 102.6.1 (64-bit) running on Win 10. The SMTP server is Earthlink (smptauth.earthlink.net) on port 465 (default) Conn. security: SSL/TLS Auth. method: normal password My ISP is AT&T U-Verse

In looking at the problems similar to this, a suggestion to click on Tools > Options. I can see no 'Options' nor 'Preferences' nor 'Advanced' selections under Tools.

I appreciate very much any assistance you can provide.

Here is my error log: 1673557824804 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons Successfully loaded OpenPGP library rnp.dll version 0.16+git20220124.f06439f7.MZLA from C:\Program Files\Mozilla Thunderbird\rnp.dll RNPLib.jsm:100:15 Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:301:15 services.settings: Failed to load last_modified.json: TypeError: NetworkError when attempting to fetch resource. Utils.jsm:330 Trying to load C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:64:11 Successfully loaded OTR library C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:72:13 This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. 13 blank NS_ERROR_NOT_AVAILABLE: PreferDisplayName: undefined - not a boolean AddrBookCard.jsm:364 Navigated to mailbox:///C:/Users/Fred/AppData/Roaming/Thunderbird/Profiles/ifcy5tih.default/Mail/pop.mindspring.com/Drafts?number=34 This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. {249a3e12-0374-495a-9e99-c1ae34b877e4} This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. blank This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. Drafts downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:400 stretch:100 src index:1): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_regular/Aspira-Regular.woff2 downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:400 stretch:100 src index:2): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_regular/Aspira-Regular.woff downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:400 stretch:100 src index:3): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_regular/Aspira-Regular.ttf downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:700 stretch:100 src index:1): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_bold/Aspira-Bold.woff2 downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:700 stretch:100 src index:2): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_bold/Aspira-Bold.woff downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:700 stretch:100 src index:3): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_bold/Aspira-Bold.ttf This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. blank window.controllers/Controllers is deprecated. Do not use it for UA detection. blank This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. blank This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”.

I cannot send out a message. I've been using this for years, and no problem until a few months ago. Received error message that a message could not be sent because of timeout with the SMTP server. Here's what I'm using: Thunderbird 102.6.1 (64-bit) running on Win 10. The SMTP server is Earthlink (smptauth.earthlink.net) on port 465 (default) Conn. security: SSL/TLS Auth. method: normal password My ISP is AT&T U-Verse In looking at the problems similar to this, a suggestion to click on Tools > Options. I can see no 'Options' nor 'Preferences' nor 'Advanced' selections under Tools. I appreciate very much any assistance you can provide. Here is my error log: 1673557824804 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons Successfully loaded OpenPGP library rnp.dll version 0.16+git20220124.f06439f7.MZLA from C:\Program Files\Mozilla Thunderbird\rnp.dll RNPLib.jsm:100:15 Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:301:15 services.settings: Failed to load last_modified.json: TypeError: NetworkError when attempting to fetch resource. Utils.jsm:330 Trying to load C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:64:11 Successfully loaded OTR library C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:72:13 This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”. 13 blank NS_ERROR_NOT_AVAILABLE: PreferDisplayName: undefined - not a boolean AddrBookCard.jsm:364 Navigated to mailbox:///C:/Users/Fred/AppData/Roaming/Thunderbird/Profiles/ifcy5tih.default/Mail/pop.mindspring.com/Drafts?number=34 This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”. {249a3e12-0374-495a-9e99-c1ae34b877e4} This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”. blank This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”. Drafts downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:400 stretch:100 src index:1): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_regular/Aspira-Regular.woff2 downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:400 stretch:100 src index:2): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_regular/Aspira-Regular.woff downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:400 stretch:100 src index:3): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_regular/Aspira-Regular.ttf downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:700 stretch:100 src index:1): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_bold/Aspira-Bold.woff2 downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:700 stretch:100 src index:2): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_bold/Aspira-Bold.woff downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:700 stretch:100 src index:3): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_bold/Aspira-Bold.ttf This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”. blank window.controllers/Controllers is deprecated. Do not use it for UA detection. blank This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”. blank This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”.

All Replies (4)

fgruhl
fgruhl Question owner
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Bummer that after four months I don't have a single suggestion about how to be able to 'send' from my account. Perhaps this is so complex, I should give up and get another gmail account.

christ1
christ1
  • Top 25 Contributor
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https://support.mozilla.org/kb/cannot-send-messages

You may have to adjust your settings for the outgoing server, see https://sites.google.com/view/earthlinkemailsettings/

There isn't anything related to SMTP in the error log.

What is your anti-virus software?

fgruhl
fgruhl Question owner
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I turned off my anti-virus software, AVG-Free, and turned off my firewall, and tried to send a simple message from Thunderbird. I got the same error - 'Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtpauth.earthlink.net timed out. Try again."

Anything else I could try.

Thanks for responding!

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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fgruhl, are you still seeing this problem when using newer version?