This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird

more options

I have a problem with Thunderbird. I want to save messages in local folders, but I have so many of them that the program freezes. I receive damaged messages, and some messages come multiple times. I need to keep all the messages and cannot delete them. How can I solve this problem? Is there a way to store some messages, for example, on an external drive? The program is so overloaded that closing it takes several seconds. Please provide a detailed set of instructions on how to safely resolve the issue so that none of the messages get deleted.

I have a problem with Thunderbird. I want to save messages in local folders, but I have so many of them that the program freezes. I receive damaged messages, and some messages come multiple times. I need to keep all the messages and cannot delete them. How can I solve this problem? Is there a way to store some messages, for example, on an external drive? The program is so overloaded that closing it takes several seconds. Please provide a detailed set of instructions on how to safely resolve the issue so that none of the messages get deleted.

All Replies (1)

more options

Hi Anna, I also had problems like this in the past and I solved it in the following way:

1. I used the compact function to ensure that the files are optimized: https://support.mozilla.org/en-US/kb/compacting-folders 2. Since I didn't needed to access all of the e-mails all the time, I needed just to store them for compliance reasons. I created a new profile for myself and left the old as as a backup. https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles This operations allowed me still to use my IMAP email, but the Local Folders were not loaded with my old messages. 3. As an alternative, if you don;t want to create a new profile, you can select a new folder for the Local Messages and store the new ones in a different directory and when you need to old ones for any reason, you can switch back.


Let me know if this helps!