This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Emails won't send

  • 1 reply
  • 0 have this problem
  • Last reply by sfhowes

John Dornfeld
John Dornfeld
more options

I have been trying to send emails but I'm unable to, when ever I try sending an email I get this message "Sending of the message failed: The message could not be sent because connecting to outgoing server (SMTP) smtp.gmail.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your outgoing server (SMTP) settings are correct and try again."

Is there anyway this can be fixed? If so it would be a lot of help. Thank you.

I have been trying to send emails but I'm unable to, when ever I try sending an email I get this message "Sending of the message failed: The message could not be sent because connecting to outgoing server (SMTP) smtp.gmail.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your outgoing server (SMTP) settings are correct and try again." Is there anyway this can be fixed? If so it would be a lot of help. Thank you.
Attached screenshots

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The error indicates you're trying to send from the rr.com account through the gmail smtp. The rr.com account should send through mail.twc.com, 587, STARTTLS. Check that your accounts are aligned with the correct smtp servers.

https://support.mozilla.org/en-US/questions/1350593

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.