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Trouble getting Mozilla Thunderbird to get and send emails

  • 1 reply
  • 0 have this problem
  • Last reply by frisée

setblack
setblack
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I have recently had to have my computer operating system restored. I have a Windows 10 Pro 64 bit machine. My broadband provider is Grande Communications whose new name is Astound. Anyway, I cannot get my account (setblack@grandecom.net) to send or receive emails once I reloaded Thunderbird onto my machine. It is frustrating as the dickens as IMAP Server and SMPT Server both tell me that the certificate is not valid for my address/provider. I have put in the correct ports for both servers according to the information provided by Astound for users in Texas (I live in Austin). I suspect that my provider is the source of this situation but I am bound and determined to find a solution as I have used Firefox and Thunderbird for a good while.

It seems like I have had similar problems connecting to GrandeCommunications in the past. I can confirm security exemptions and check the box for Thunderbird to remember this confirmation. I must have figured it out at one point as I was using these programs till my machine bluescreened.

Thanks for any help and guidance you could pass on to me. I can check for your response via Webmail...

I have recently had to have my computer operating system restored. I have a Windows 10 Pro 64 bit machine. My broadband provider is Grande Communications whose new name is Astound. Anyway, I cannot get my account (setblack@grandecom.net) to send or receive emails once I reloaded Thunderbird onto my machine. It is frustrating as the dickens as IMAP Server and SMPT Server both tell me that the certificate is not valid for my address/provider. I have put in the correct ports for both servers according to the information provided by Astound for users in Texas (I live in Austin). I suspect that my provider is the source of this situation but I am bound and determined to find a solution as I have used Firefox and Thunderbird for a good while. It seems like I have had similar problems connecting to GrandeCommunications in the past. I can confirm security exemptions and check the box for Thunderbird to remember this confirmation. I must have figured it out at one point as I was using these programs till my machine bluescreened. Thanks for any help and guidance you could pass on to me. I can check for your response via Webmail...

All Replies (1)

frisée
frisée
more options

I would never recommend overriding the Security Certificate warning - that's something that the Email provider would need to sort out. It's there to protect your security and the integrity of your system. However, do I understand correctly that you have allowed access for TB?

What error messages are you getting when it fails to send and/or receive email?

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