This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

adobe flash player videos won't play

  • 21 replies
  • 257 have this problem
  • 38 views
  • Last reply by Chris Ilias

more options

I've got the most current version of Adobe Flash installed but still can't play videos that play fine with Safari. Don't know if it an extension, plug-in, or ? problem.

When I click on a video, I don't get a message such as missing plug-in or anything. I just get a page with a blank space where the video should be.

I've got the most current version of Adobe Flash installed but still can't play videos that play fine with Safari. Don't know if it an extension, plug-in, or ? problem. When I click on a video, I don't get a message such as missing plug-in or anything. I just get a page with a blank space where the video should be.

All Replies (1)

more options

Hi wonteach,
You're replying to a thread that is over a month old. The cause of your issues may be different from gmattox, so if the solutions here don't work for you, and you're not the person who started this thread, you should use https://support.mozilla.org/en-US/questions/new where volunteers can get more details about your setup.

To correct some misinformation:

  • when it comes to websites not behaving correctly, the cause is usually a corrupt or incorrect cookie, or a file in the cache that hasn't been cleared. It may not happen to you, but there are people that analyze support forums for common issues and solutions that are confirmed to work by the person asking the question. And I can tell you from experience doing browser support for 10 years, it's the most common working solution for other people's website issues. :)
  • Internet Explorer uses a different plugin architecture than other browsers. See https://en.wikipedia.org/wiki/NPAPI . Google has a deal with Adobe to bundle a version of Flash specifically for Chrome, which is also why when you go to the Adobe website to download Flash, they try to force you to install Chrome.

Because this thread is so old and more people might start using it for their own questions, I'm going to lock it.

  1. 1
  2. 2