Firefox crashes unexpectedly when loading certain site, even after a clean re-intall and in safe mode
The question says it all. I've tried all the suggestions such as disabling all add ons, restarting the browser in safe mode, a clean re-install, updating all plug-ins, and still nothing. Firefox crashes each and every time when loading certain pages, such as logging in to American Express. This is more of a nuisance than anything but I would like any help to resolve it. There are no crash ID's as the browser just closes suddenly and does not provide a crash report. The operating system is up to date as well. I'm at a loss for what else to do.
All Replies (4)
Try to disable all plugins to see if that helps.
You can also try to reset Firefox or try a new profile.
See "Basic Troubleshooting: Make a new profile":
Tried all of the above suggestions and it still crashes. IE does not have these issues, nor does Chrome, Safari, or any other browser. Also tried a clean install, still crashing.
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See:
Unfortunately there is no crash report to submit. I'll click on a link in Google search results such as www.8thcivic.com, (this seems to be one of the many sites that it will randomly crash on) and as soon as I click it the browser closes and does not generate a report.
Upon opening the browser again it does not try to restore the previous session but instead thinks it is a new session.