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New to Firefox. Using GoDaddy web email: I can't place the cursor in the Subject window by clicking. I have to tab down from the address window.

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  • Last reply by cor-el

Spendpeg
Spendpeg
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I just started using Firefox version 19. When composing an email in my GoDaddy webmail it does not allow me to place my cursor in the subject line window by clicking (this does not happen in Internet Explorer). The only way I have found to be able to type a subject is to use the tab key to move down from the address line into the subject line. Is there a way to fix this?

I just started using Firefox version 19. When composing an email in my GoDaddy webmail it does not allow me to place my cursor in the subject line window by clicking (this does not happen in Internet Explorer). The only way I have found to be able to type a subject is to use the tab key to move down from the address line into the subject line. Is there a way to fix this?

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cor-el
cor-el
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This can be cause by JavaScript that intercepts the mouse clicks and that isn't working properly.
Disabling JavaScript temporarily after the page has loaded should make it work in such a case.

It is also possible that another element is covering the login field.
In such a case a right-click and Inspect Element should reveal with element gets selected.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.