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Why can I only see the mobile version of certain websites instead of the full site?

  • 5 replies
  • 3 have this problem
  • 9 views
  • Last reply by cor-el

maganez
maganez
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some website are shown only in mobile version instead or full version, even when I click on the link that says "full site" I get redirected to the mobile version. This only happens in Firefox since I've tried other browsers too.

some website are shown only in mobile version instead or full version, even when I click on the link that says "full site" I get redirected to the mobile version. This only happens in Firefox since I've tried other browsers too.

All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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You're having this problem on your Windows 7 PC? One possible reason is privacy software that is blocking your user agent information. Could you check this test page and see whether you get the anticipated information at the top and also in the frame?

http://dev.jeffersonscher.com/jstest.html

By the anticipated information, I mean something that includes "Windows NT 6.1".

maganez
maganez Question owner
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this is what I get under the "navigator object properties":

navigator.userAgent = Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0 navigator.appName = Netscape navigator.appCodeName = Mozilla navigator.appVersion = 5.0 (Windows) navigator.platform = Win32

maganez
maganez Question owner
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I'm using Windows 7

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Yes, NT 6.1 is Win 7.

Did you get the same in the frame? http://dev.jeffersonscher.com/svrvars.asp

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.