This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how do i get an update without clicking a random pop up

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by FredMcD

more options

i keep getting random pop ups some of which my security program stops and some it does not but there is one asking me to update mozilla i do not click random pop ups so where do i find the updates on your site so i can find out if i need to update

i keep getting random pop ups some of which my security program stops and some it does not but there is one asking me to update mozilla i do not click random pop ups so where do i find the updates on your site so i can find out if i need to update

All Replies (2)

more options

You already have the current version; those popups are come-ons for something you don't want.

You may have an unwanted extension that is generating them. Try this:

Disable ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable. (Or if obviously bad, remove.)

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that help eliminate them?

Note: If there is no Remove button for an extension, you'll need to try the Windows Control Panel, Uninstall a Program. Clicking the "Installed on" column heading can help reveal bundled items you may not have realized were installed along with some free software.

more options

Firefox > Help > About Firefox