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Only In Box is visible - all other folders have disappeared.

  • 5 پاسخ
  • 3 have this problem
  • 4 views
  • آخرین پاسخ توسّط Glamdring7

dalajosa
dalajosa
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All of my sub-folders have disappeared from Thunderbird. The only visible folder is the In Box. None of my sub-folders, Sent Items, Trash etc. are listed beneath it. It is as though the folder pane has been turned off. They are not hidden on the far side of the window either - tried that. I have 'All folders' checked under View/Folders- not sure what else to do. I use Thunderbird to run my gmail account and so logged into my Gmail account directly and all of my folders are there. How do I change the view so that they come back.

Thanks!

All of my sub-folders have disappeared from Thunderbird. The only visible folder is the In Box. None of my sub-folders, Sent Items, Trash etc. are listed beneath it. It is as though the folder pane has been turned off. They are not hidden on the far side of the window either - tried that. I have 'All folders' checked under View/Folders- not sure what else to do. I use Thunderbird to run my gmail account and so logged into my Gmail account directly and all of my folders are there. How do I change the view so that they come back. Thanks!

Chosen solution

Hello,

I am glad to hear that your problem has been resolved.

If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I hope you continue using our products and thank you for contacting Mozilla Support.

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All Replies (5)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Sounds like you have a gmail IMAP mail account.

You need to subscribe to see folders on the server. check to see what folders are currently subscribed. Right click on Inbox and select 'Subscribe' A small window should open and then you can select the folders you want to subscribe to see. then click on ok.

dalajosa
dalajosa Question owner
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Thanks for the reply. I do have a gmail IMAP account but the In Box is shown as a tab at the top not a folder so there is no folder to right click to Subscribe other folders. When I right-click the In Box tab, the only options are: Close Other Tabs and Recently Closed Tabs.

The folder pane seems to have disappeared completely. Would really appreciate a reply if you can solve this!

dalajosa
dalajosa Question owner
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Update: When I go to File Subscribe a small window pops up and shows that ALL of my folders are already subscribed. The issue seems to be that the folder pane is just not showing.

dalajosa
dalajosa Question owner
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Solved!!! I needed to go to View/Layout/Folder Pane.

Glamdring7
Glamdring7
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Chosen Solution

Hello,

I am glad to hear that your problem has been resolved.

If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I hope you continue using our products and thank you for contacting Mozilla Support.