This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I copy Profile to back up my emails, the Folders and my Sent emails do not backup

  • 1 پاسخ
  • 1 has this problem
  • 16 views
  • آخرین پاسخ توسّط Toad-Hall

more options

Looking into my external backup drive, I do not see my Folders where I stored email to keep, or any of my Sent emails. Does Profile include only our Inbox?

Looking into my external backup drive, I do not see my Folders where I stored email to keep, or any of my Sent emails. Does Profile include only our Inbox?

All Replies (1)

more options

When I copy Profile to back up my emails:

I presume you: made hidden files and folders visible.

Accessed your Profile folders:

  • Help > Troubleshooting Information
  • click on 'Show folder' button
  • Closed Thunderbird - very important

Copied the Thunderbird Profile name folder which by default is called xxxxxxxx.default, (unless you renamed it) to another folder on your desktop or external device. (Where x's are numbers and letters) .

Is this a pop mail account or an imap mail account?