This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox stops being able to load webpages, then when I close it, I can't terminate the process and can't open other instances.

  • 1 پاسخ
  • 2 have this problem
  • 4 views
  • آخرین پاسخ توسّط Doomwad765

more options

Sometimes, without warning, Firefox ceases being able to load webpages. When I close the window, firefox.exe doesn't close, and when I go to terminate the process in Task Manager or Process Explorer, I get "Access is Denied".

Attempting to open another instance just creates another process that I can't close.

I haven't tried re-installing Firefox, I'm hoping to do that as a last resort.

Sometimes, without warning, Firefox ceases being able to load webpages. When I close the window, firefox.exe doesn't close, and when I go to terminate the process in Task Manager or Process Explorer, I get "Access is Denied". Attempting to open another instance just creates another process that I can't close. I haven't tried re-installing Firefox, I'm hoping to do that as a last resort.

All Replies (1)

more options

Here is a picture of what I mean.