This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Firefox stops loading

  • 2 پاسخ
  • 1 has this problem
  • 9 views
  • آخرین پاسخ توسّط the-edmeister

leatherpenny
leatherpenny
more options

I'm not sure why it is doing this, but every single time I am waiting for a page to load, Firefox simple stops loading the page if I stop moving my mouse. The second my mouse moves, it continues to load a page. It also does this when I try to watch any sort of video online. I thought it was a glitch in my download, but I have uninstalled, and reinstalled and it still does this. Can anyone give me any other advice? I don't want to get rid of Firefox, but I may have to, as I can spend time just wiggling my mouse just to open a webpage.

I have a PC with Windows 7.

I'm not sure why it is doing this, but every single time I am waiting for a page to load, Firefox simple stops loading the page if I stop moving my mouse. The second my mouse moves, it continues to load a page. It also does this when I try to watch any sort of video online. I thought it was a glitch in my download, but I have uninstalled, and reinstalled and it still does this. Can anyone give me any other advice? I don't want to get rid of Firefox, but I may have to, as I can spend time just wiggling my mouse just to open a webpage. I have a PC with Windows 7.

All Replies (2)

bhimz
bhimz
more options

my firefox .. had the same problem

Modified by bhimz

the-edmeister
the-edmeister
  • Moderator
more options

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.