This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

flashplayer

  • 2 پاسخ
  • 2 have this problem
  • 8 views
  • آخرین پاسخ توسّط the-edmeister

justquitthebull
justquitthebull
more options

Hello all, I am running firefox 35.01 and recently have been having an issue with flashplayer plugin since the last version of34. first itr was that i had both flashplayer 11 and 16 running simultaneously and youtube was only availabe in 360 or 720p, sometimes everything was ok but the plugins (both) would suddenly disable a re-enable, 11 was bonded 16 (i could disable 16 and leave 11 but disabling 11 did both in) some of the symptoms included whiteout (no flash) greyscreen, blacksceen, fash disabled, flash needs ugrading, and the sadface crash, now i diabled flash 11 by adding 'x" infront of the file name for the .dll so now all i get is immeadiate flash has crashed screens anywhere ( was the same when i wold try to only run flash 16 in previous state. (oh im running shockwave flashplayer 16.0.0.269)... so wheres the mozilla IT team? but seriously tho how can we fix this?

Hello all, I am running firefox 35.01 and recently have been having an issue with flashplayer plugin since the last version of34. first itr was that i had both flashplayer 11 and 16 running simultaneously and youtube was only availabe in 360 or 720p, sometimes everything was ok but the plugins (both) would suddenly disable a re-enable, 11 was bonded 16 (i could disable 16 and leave 11 but disabling 11 did both in) some of the symptoms included whiteout (no flash) greyscreen, blacksceen, fash disabled, flash needs ugrading, and the sadface crash, now i diabled flash 11 by adding 'x" infront of the file name for the .dll so now all i get is immeadiate flash has crashed screens anywhere ( was the same when i wold try to only run flash 16 in previous state. (oh im running shockwave flashplayer 16.0.0.269)... so wheres the mozilla IT team? but seriously tho how can we fix this?

All Replies (2)

Gnospen
Gnospen
more options

I see you have Adobe Shockwave for Director Netscape plug-in installed. Do you need it? See this old question.

the-edmeister
the-edmeister
  • Moderator
more options

Your More System Details information that comes with your initial posting here shows only the Flash 16.0 version, but not which one out of the three versions that Adobe has released in the last 2 months. So it might be best if you start from scratch with Adobe Flash, since Flash doesn't always clean up after itself during an update and tends to leave stray files behind.

First, grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download the latest Flash Plugin version [when using Firefox] from here: https://www.adobe.com/products/flashplayer/distribution3.html


Run the Flash uninstaller program, then reboot your PC. Then install the Plugin version of Flash. So you'll have a clean installation of Flash for Firefox.