This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Firefox is up to date" is incorrect.

  • 4 پاسخ
  • 4 have this problem
  • 7 views
  • آخرین پاسخ توسّط James

more options

I use automatic update. My company requires us to update to current version and alerts us when a new version is available. When I open Firefox, it does not say a new version is available, and when I follow the "about firefox" path, Firefox just tells me that the old version is current. This is not true.

If there is a problem with the automatic update server, the message should state that. It should not tell user that their version is current when it does not have the data needed to make that statement.

This is a long standing problem.

I use automatic update. My company requires us to update to current version and alerts us when a new version is available. When I open Firefox, it does not say a new version is available, and when I follow the "about firefox" path, Firefox just tells me that the old version is current. This is not true. If there is a problem with the automatic update server, the message should state that. It should not tell user that their version is current when it does not have the data needed to make that statement. This is a long standing problem.

Chosen solution

It is true that Firefox 37.0 has been released, but updates have been disabled to allow investigating and fixing some reported startup crashes on Windows (bug 1149761 and bug 1149864). There will be a Firefox 37.0.1 version released to address these crashes. You can download and install the full version if you want to install Firefox 37.0 at this moment.

Read this answer in context 👍 0

All Replies (4)

more options

Sorry that you're having this issue. If you want, you can always manually update by downloading the Firefox setup file from Firefox.com, running it, then installing Firefox like you normally would using the installer. Firefox.com should also show you if your Firefox version is current.

Modified by user1194064

more options

Firefox updates even by way of manual checks are disabled due to a problem crash on Windows. There is going to be a 37.0.1.

more options

Chosen Solution

It is true that Firefox 37.0 has been released, but updates have been disabled to allow investigating and fixing some reported startup crashes on Windows (bug 1149761 and bug 1149864). There will be a Firefox 37.0.1 version released to address these crashes. You can download and install the full version if you want to install Firefox 37.0 at this moment.

more options

You can download Firefox 37.0 from www.mozilla.org/firefox/all however since you use Windows it may be best to wait for Fx 37.0.1