crashes
Ever since updating to ver 37.0.1 FF crashes 2-3 a day...when trying to get crash reports per Mozilla way..yahoo comes up in address bar(about:crashes) with no reports.
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version37.0.1 time open17903 min last crash4/11/2015 bookmarks18
This Month
time open1112 min application crashes8
All Replies (6)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
You can check if it helps to start Firefox in Safe Mode by holding down the Shift/Options key.
You can set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page to check for issues caused by plugins.
Last 3 from yesterday and today.. Submitted Crash Reports Report ID Date Submitted bp-9a166221-6f13-4873-a9b1-310972150412 4/12/2015 12:01 PM bp-06a481c4-82ef-4aad-b04a-d925f2150411 4/11/2015 11:50 AM bp-22796afd-2263-45aa-9b7b-7557a2150411 4/11/2015 10:09 AM
All computers affected. Running Windows XP and Win 7 and 8. Not just 1 same computer
Modified by danpbphoto
cor-el see above
Different computer..same crash problem..running different O/S Submitted Crash Reports Report ID Date Submitted bp-403fda8a-9f99-458f-86e4-c32962150413 4/13/2015 8:20 AM bp-db7cac46-d50c-4c37-baaa-1edaf2150409 4/9/2015 1:23 PM
This computer has an older version of Flash installed and older version of Firefox 34.0.5. as Gijs already mentioned in the bug you filed.
If there is a chance today to see if it will crash in Safe Mode (holding shift while clicking on the icon to start), with extensions disabled (in about:addons all of the extensions set to "Never Activate")as well as in a new profile (Profile Manager - Create, remove or switch Firefox profiles), all tested separately, these are the crash reports that would be most useful.
Modified by guigs