This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trying to remember what my User Name for Mozilla is.

  • 1 پاسخ
  • 1 has this problem
  • 1 view
  • آخرین پاسخ توسّط user01229325

more options

I had to get a new Android phone. I am trying to add my Mozilla email onto my phone as it was on my old phone. However, when I input my User Name (I know my password is correct) I get a response that one or the other is not recognized.

I had to get a new Android phone. I am trying to add my Mozilla email onto my phone as it was on my old phone. However, when I input my User Name (I know my password is correct) I get a response that one or the other is not recognized.

All Replies (1)

more options

There is no such thing as Thunderbird email. Email accounts, usernames and passwords are administered by email providers. Thunderbird is email client software and not a provider. Contact your provider to sort out the details of your account.

The username is listed in the server settings of Thunderbird. You can view those settings and see what it is. You can also go to your providers web mail site and test your username and password.