Application Basics

   Name: Thunderbird
   Version: 31.7.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150507114201
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.tigertech.net:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.tigertech.net:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports

 Extensions

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.7.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: daacd629-644c-42a3-8cff-7514ac3f7fe
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1437870154
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_HP_LaserJet_Professional_P_1102w.print_bgcolor: false
     print.printer_HP_LaserJet_Professional_P_1102w.print_bgimages: false
     print.printer_HP_LaserJet_Professional_P_1102w.print_colorspace:
     print.printer_HP_LaserJet_Professional_P_1102w.print_command:
     print.printer_HP_LaserJet_Professional_P_1102w.print_downloadfonts: false
     print.printer_HP_LaserJet_Professional_P_1102w.print_duplex: 0
     print.printer_HP_LaserJet_Professional_P_1102w.print_edge_bottom: 0
     print.printer_HP_LaserJet_Professional_P_1102w.print_edge_left: 0
     print.printer_HP_LaserJet_Professional_P_1102w.print_edge_right: 0
     print.printer_HP_LaserJet_Professional_P_1102w.print_edge_top: 0
     print.printer_HP_LaserJet_Professional_P_1102w.print_evenpages: true
     print.printer_HP_LaserJet_Professional_P_1102w.print_footercenter:
     print.printer_HP_LaserJet_Professional_P_1102w.print_footerleft: &PT
     print.printer_HP_LaserJet_Professional_P_1102w.print_footerright: &D
     print.printer_HP_LaserJet_Professional_P_1102w.print_headercenter:
     print.printer_HP_LaserJet_Professional_P_1102w.print_headerleft: &T
     print.printer_HP_LaserJet_Professional_P_1102w.print_headerright: &U
     print.printer_HP_LaserJet_Professional_P_1102w.print_in_color: true
     print.printer_HP_LaserJet_Professional_P_1102w.print_margin_bottom: 0.5
     print.printer_HP_LaserJet_Professional_P_1102w.print_margin_left: 0.5
     print.printer_HP_LaserJet_Professional_P_1102w.print_margin_right: 0.5
     print.printer_HP_LaserJet_Professional_P_1102w.print_margin_top: 0.5
     print.printer_HP_LaserJet_Professional_P_1102w.print_oddpages: true
     print.printer_HP_LaserJet_Professional_P_1102w.print_orientation: 0
     print.printer_HP_LaserJet_Professional_P_1102w.print_page_delay: 50
     print.printer_HP_LaserJet_Professional_P_1102w.print_paper_data: 1
     print.printer_HP_LaserJet_Professional_P_1102w.print_paper_height: 11.00
     print.printer_HP_LaserJet_Professional_P_1102w.print_paper_name:
     print.printer_HP_LaserJet_Professional_P_1102w.print_paper_size_type: 0
     print.printer_HP_LaserJet_Professional_P_1102w.print_paper_size_unit: 0
     print.printer_HP_LaserJet_Professional_P_1102w.print_paper_width: 8.50
     print.printer_HP_LaserJet_Professional_P_1102w.print_plex_name:
     print.printer_HP_LaserJet_Professional_P_1102w.print_resolution: 196835056
     print.printer_HP_LaserJet_Professional_P_1102w.print_resolution_name:
     print.printer_HP_LaserJet_Professional_P_1102w.print_reversed: false
     print.printer_HP_LaserJet_Professional_P_1102w.print_scaling: 1.00
     print.printer_HP_LaserJet_Professional_P_1102w.print_shrink_to_fit: true
     print.printer_HP_LaserJet_Professional_P_1102w.print_to_file: false
     print.printer_HP_LaserJet_Professional_P_1102w.print_unwriteable_margin_bottom: 0
     print.printer_HP_LaserJet_Professional_P_1102w.print_unwriteable_margin_left: 0
     print.printer_HP_LaserJet_Professional_P_1102w.print_unwriteable_margin_right: 0
     print.printer_HP_LaserJet_Professional_P_1102w.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: Intel(R) HD Graphics 4000
     Vendor ID: 0x8086
     Device ID: 0x0166
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3958
     Driver Date: 9-30-2014
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.17795)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 1
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

I forgot to mention problems are in SAFE MODE as well... Below is information requested. What happens is it is downloading already read/sent/trash mail everytime I open the program. OR if an email is 'arriving'...everything jams up and doesn't respond. Windows 8. Thanks. Application Basics Name: Thunderbird Version: 31.7.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150507114201 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) mail.tigertech.net:143, alwaysSTARTTLS, passwordCleartext OUTGOING: mail.tigertech.net:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports Extensions Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.7.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: daacd629-644c-42a3-8cff-7514ac3f7fe mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true places.database.lastMaintenance: 1437870154 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_HP_LaserJet_Professional_P_1102w.print_bgcolor: false print.printer_HP_LaserJet_Professional_P_1102w.print_bgimages: false print.printer_HP_LaserJet_Professional_P_1102w.print_colorspace: print.printer_HP_LaserJet_Professional_P_1102w.print_command: print.printer_HP_LaserJet_Professional_P_1102w.print_downloadfonts: false print.printer_HP_LaserJet_Professional_P_1102w.print_duplex: 0 print.printer_HP_LaserJet_Professional_P_1102w.print_edge_bottom: 0 print.printer_HP_LaserJet_Professional_P_1102w.print_edge_left: 0 print.printer_HP_LaserJet_Professional_P_1102w.print_edge_right: 0 print.printer_HP_LaserJet_Professional_P_1102w.print_edge_top: 0 print.printer_HP_LaserJet_Professional_P_1102w.print_evenpages: true print.printer_HP_LaserJet_Professional_P_1102w.print_footercenter: print.printer_HP_LaserJet_Professional_P_1102w.print_footerleft: &PT print.printer_HP_LaserJet_Professional_P_1102w.print_footerright: &D print.printer_HP_LaserJet_Professional_P_1102w.print_headercenter: print.printer_HP_LaserJet_Professional_P_1102w.print_headerleft: &T print.printer_HP_LaserJet_Professional_P_1102w.print_headerright: &U print.printer_HP_LaserJet_Professional_P_1102w.print_in_color: true print.printer_HP_LaserJet_Professional_P_1102w.print_margin_bottom: 0.5 print.printer_HP_LaserJet_Professional_P_1102w.print_margin_left: 0.5 print.printer_HP_LaserJet_Professional_P_1102w.print_margin_right: 0.5 print.printer_HP_LaserJet_Professional_P_1102w.print_margin_top: 0.5 print.printer_HP_LaserJet_Professional_P_1102w.print_oddpages: true print.printer_HP_LaserJet_Professional_P_1102w.print_orientation: 0 print.printer_HP_LaserJet_Professional_P_1102w.print_page_delay: 50 print.printer_HP_LaserJet_Professional_P_1102w.print_paper_data: 1 print.printer_HP_LaserJet_Professional_P_1102w.print_paper_height: 11.00 print.printer_HP_LaserJet_Professional_P_1102w.print_paper_name: print.printer_HP_LaserJet_Professional_P_1102w.print_paper_size_type: 0 print.printer_HP_LaserJet_Professional_P_1102w.print_paper_size_unit: 0 print.printer_HP_LaserJet_Professional_P_1102w.print_paper_width: 8.50 print.printer_HP_LaserJet_Professional_P_1102w.print_plex_name: print.printer_HP_LaserJet_Professional_P_1102w.print_resolution: 196835056 print.printer_HP_LaserJet_Professional_P_1102w.print_resolution_name: print.printer_HP_LaserJet_Professional_P_1102w.print_reversed: false print.printer_HP_LaserJet_Professional_P_1102w.print_scaling: 1.00 print.printer_HP_LaserJet_Professional_P_1102w.print_shrink_to_fit: true print.printer_HP_LaserJet_Professional_P_1102w.print_to_file: false print.printer_HP_LaserJet_Professional_P_1102w.print_unwriteable_margin_bottom: 0 print.printer_HP_LaserJet_Professional_P_1102w.print_unwriteable_margin_left: 0 print.printer_HP_LaserJet_Professional_P_1102w.print_unwriteable_margin_right: 0 print.printer_HP_LaserJet_Professional_P_1102w.print_unwriteable_margin_top: 0 Graphics Adapter Description: Intel(R) HD Graphics 4000 Vendor ID: 0x8086 Device ID: 0x0166 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.3958 Driver Date: 9-30-2014 Direct2D Enabled: false DirectWrite Enabled: false (6.3.9600.17795) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 1 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS Util 3.16.2.3 3.16.2.3 NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC </blockquote>

Actually sounds like an anti virus issue. Try Windows safe mode with networking.