I can get e-mail directly from my isp but not through thunderbird. I have windows 7. I did 'repair folder' on trash folder but inbox crashed.
I have Windows 7. I started out with a problem of having my deleted e-mails from my inbox disappearing and not getting into my trash folder. So I went to folder "Properties" and did a "Repair Folder" on my trash folder - which worked to get the deleted e-mails back. Then I tried to bring a deleted e-mail back to my inbox but it didn't make it. So I tried another one. That one didn't make it either. Then I did a test e-mail from another e-mail account I have into the inbox of this account. The test e-mail never came through. So I went to my ISP on-line. The test e-mail came through there ok. Also, I noticed that under the "Subscribe" option in my problem account, under 'Folder List' there are no folders showing. The box is completely empty. while in my other two accounts I have all my folders showing with check marked boxes next to them. This is as far as I've gotten.
I have Windows 7. I started out with a problem of having my deleted e-mails from my inbox disappearing and not getting into my trash folder. So I went to folder "Properties" and did a "Repair Folder" on my trash folder - which worked to get the deleted e-mails back. Then I tried to bring a deleted e-mail back to my inbox but it didn't make it. So I tried another one. That one didn't make it either. Then I did a test e-mail from another e-mail account I have into the inbox of this account. The test e-mail never came through. So I went to my ISP on-line. The test e-mail came through there ok. Also, I noticed that under the "Subscribe" option in my problem account, under 'Folder List' there are no folders showing. The box is completely empty. while in my other two accounts I have all my folders showing with check marked boxes next to them. This is as far as I've gotten.
Chosen solution
I don't know what happened but when I went to my e-mail this morning someone had added in my account again and this time it was working! Thank you whoever did that.... very, very, very much!!
Read this answer in context 👍 0All Replies (8)
If the folder list is empty than the account is not connected to the server to get the list.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
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Modified by RobinClaire3
RobinClaire3 said
Application Basics Name: Thunderbird Version: 38.2.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150813074416 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.charter.net:993, SSL, passwordCleartext OUTGOING: smtp.charter.net:587, plain, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true account5: INCOMING: account5, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true account6: INCOMING: account6, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true Crash Reports Extensions Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com Lightning, 4.0.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences
I hope this is what you need. sorry I didn't get it to you sooner. I'm totally not computer savy and I tried to send the information you needed in the e-mail notice I got. My bad.
Here's all of it.
Modified by RobinClaire3
Application Basics
Name: Thunderbird Version: 38.2.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150813074416 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.charter.net:993, SSL, passwordCleartext
OUTGOING: smtp.charter.net:587, plain, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (imap) mobile.charter.net:993, SSL, passwordCleartext
OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) mobile.charter.net:993, SSL, passwordCleartext
OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (imap) mobile.charter.net:993, SSL, passwordCleartext
OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true
Crash Reports
Extensions
Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com
Lightning, 4.0.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.foreground_color: #993399
extensions.lastAppVersion: 38.2.0
font.minimum-size.x-western: 18
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Euphemia
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Euphemia
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Euphemia
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 22
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 22
gfx.blacklist.suggested-driver-version: 257.21
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 24696d1d-c257-40fa-abce-fe01a778060
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1440860016
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_Brother_HL-5250DN_series.print_bgcolor: false
print.printer_Brother_HL-5250DN_series.print_bgimages: false
print.printer_Brother_HL-5250DN_series.print_colorspace:
print.printer_Brother_HL-5250DN_series.print_command:
print.printer_Brother_HL-5250DN_series.print_downloadfonts: false
print.printer_Brother_HL-5250DN_series.print_duplex: 0
print.printer_Brother_HL-5250DN_series.print_edge_bottom: 0
print.printer_Brother_HL-5250DN_series.print_edge_left: 0
print.printer_Brother_HL-5250DN_series.print_edge_right: 0
print.printer_Brother_HL-5250DN_series.print_edge_top: 0
print.printer_Brother_HL-5250DN_series.print_evenpages: true
print.printer_Brother_HL-5250DN_series.print_footercenter:
print.printer_Brother_HL-5250DN_series.print_footerleft: &PT
print.printer_Brother_HL-5250DN_series.print_footerright: &D
print.printer_Brother_HL-5250DN_series.print_headercenter:
print.printer_Brother_HL-5250DN_series.print_headerleft: &T
print.printer_Brother_HL-5250DN_series.print_headerright: &U
print.printer_Brother_HL-5250DN_series.print_in_color: true
print.printer_Brother_HL-5250DN_series.print_margin_bottom: 0.5
print.printer_Brother_HL-5250DN_series.print_margin_left: 0.5
print.printer_Brother_HL-5250DN_series.print_margin_right: 0.5
print.printer_Brother_HL-5250DN_series.print_margin_top: 0.5
print.printer_Brother_HL-5250DN_series.print_oddpages: true
print.printer_Brother_HL-5250DN_series.print_orientation: 0
print.printer_Brother_HL-5250DN_series.print_page_delay: 50
print.printer_Brother_HL-5250DN_series.print_paper_data: 1
print.printer_Brother_HL-5250DN_series.print_paper_height: 11.00
print.printer_Brother_HL-5250DN_series.print_paper_name:
print.printer_Brother_HL-5250DN_series.print_paper_size_type: 0
print.printer_Brother_HL-5250DN_series.print_paper_size_unit: 0
print.printer_Brother_HL-5250DN_series.print_paper_width: 8.50
print.printer_Brother_HL-5250DN_series.print_plex_name:
print.printer_Brother_HL-5250DN_series.print_resolution: 94552176
print.printer_Brother_HL-5250DN_series.print_resolution_name:
print.printer_Brother_HL-5250DN_series.print_reversed: false
print.printer_Brother_HL-5250DN_series.print_scaling: 0.80
print.printer_Brother_HL-5250DN_series.print_shrink_to_fit: false
print.printer_Brother_HL-5250DN_series.print_to_file: false
print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_bottom: 0
print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_left: 0
print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_right: 0
print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_top: 0
privacy.sanitize.timeSpan: 0
Graphics
Adapter Description: NVIDIA GeForce 7600 GT
Vendor ID: 0x10de
Device ID: 0x0391
Adapter RAM: 256
Adapter Drivers: nvd3dumx,nvd3dum
Driver Version: 9.18.13.783
Driver Date: 1-31-2013
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.17461)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC
there are four charter accounts configured.
Which are not working? Or did you add the last three to see if adding them multiple times would help?
I note none of them use the settings charter supply.
Desktop Email Settings
Username: username@charter.net (Make sure you enter @charter.net after your username or you will be unable to login) Password: The password you use to login to your email account Server Type: IMAP Incoming Mail server: IMAP.charter.net Port: 143 Outgoing Mail Server: SMTP.charter.net Port: 25
Chosen Solution
I don't know what happened but when I went to my e-mail this morning someone had added in my account again and this time it was working! Thank you whoever did that.... very, very, very much!!