This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Firefox version 40.0.3 used with Windows XP. Computer occasionally locks up when visiting a sub section of a website or when attemption to download a PDF file.

  • 1 پاسخ
  • 2 have this problem
  • 1 view
  • آخرین پاسخ توسّط FredMcD

Vinceo
Vinceo
more options

I am using Firefox version 40.0.3 with Norton 360 and windows XP. Occasionally the computer will lock-up when accessing a sub-link of a website or when a PDF file is downloaded. The computer must then be powered down and rebooted to again start the computer.

I am using Firefox version 40.0.3 with Norton 360 and windows XP. Occasionally the computer will lock-up when accessing a sub-link of a website or when a PDF file is downloaded. The computer must then be powered down and rebooted to again start the computer.

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

As a test, disable the Norton toolbar.