Thunderbird marks all messages as unread
Thunderbird repeatedly marks all messages in a folder as unread (bold), regardless of whether they are old or new messages.
Things I have tried: Updating everything to latest versions. Right-clicking a folder and selecting "Mark folder as read" - Thunderbird just reverts back to marking them all unread. Right-clicking and selecting "Properties/Repair folder" - has no effect.
Other info: I have about 23 folders with messages going back several years. Perhaps this is asking too much? (I don't see why it should be!).
Thunderbird regularly freezes ("not responding" and the window whites out).
I have an older computer with Thunderbird on it and the same account/folders on it, and it does not appear to have this problem (but it is an old slow computer and I do not use it very much).
Thunderbird repeatedly marks all messages in a folder as unread (bold), regardless of whether they are old or new messages.
Things I have tried:
Updating everything to latest versions.
Right-clicking a folder and selecting "Mark folder as read" - Thunderbird just reverts back to marking them all unread.
Right-clicking and selecting "Properties/Repair folder" - has no effect.
Other info:
I have about 23 folders with messages going back several years. Perhaps this is asking too much? (I don't see why it should be!).
Thunderbird regularly freezes ("not responding" and the window whites out).
I have an older computer with Thunderbird on it and the same account/folders on it, and it does not appear to have this problem (but it is an old slow computer and I do not use it very much).
All Replies (3)
Further info:
If I mark a folder as read, it will stay read until I click on it, at which point it will revert back to being displayed as bold and all the messages in the folder as unread.
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Hi Matt, here is the troubleshooting info:
Application Basics
Name: Thunderbird Version: 45.1.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.1 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160526140950 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.orange.fr:143, plain, passwordCleartext
OUTGOING: , smtp.orange.fr:587, plain, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop.orange.fr:110, plain, passwordCleartext
OUTGOING: , smtp.orange.fr:587, plain, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop.orange.fr:110, plain, passwordCleartext
OUTGOING: , smtp.orange.fr:587, plain, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-73c51ef8-a135-4b3e-95a6-5b11d2160208 (08/02/2016) http://crash-stats.mozilla.com/report/index/bp-d91c084b-3600-4b08-bcbd-e5df52151121 (21/11/2015)
Extensions
Lightning, 4.7.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.1.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.1.0
gfx.crash-guard.glcontext.deviceID: 0x6611
gfx.crash-guard.glcontext.driverVersion: 15.200.1045.0
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1411598280
mailnews.database.global.datastore.id: 0e82ed42-365a-4f85-98d1-1abf65efe54
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1464797094
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_doPDF_8.print_bgcolor: true
print.printer_doPDF_8.print_bgimages: true
print.printer_doPDF_8.print_evenpages: true
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print.printer_doPDF_8.print_margin_top: 0.5
print.printer_doPDF_8.print_oddpages: true
print.printer_doPDF_8.print_orientation: 0
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print.printer_HP_Deskjet_F2400_series.print_headerright: &U
print.printer_HP_Deskjet_F2400_series.print_in_color: true
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print.printer_HP_Deskjet_F2400_series.print_margin_left: 0.5
print.printer_HP_Deskjet_F2400_series.print_margin_right: 0.5
print.printer_HP_Deskjet_F2400_series.print_margin_top: 0.5
print.printer_HP_Deskjet_F2400_series.print_oddpages: true
print.printer_HP_Deskjet_F2400_series.print_orientation: 0
print.printer_HP_Deskjet_F2400_series.print_page_delay: 50
print.printer_HP_Deskjet_F2400_series.print_paper_data: 9
print.printer_HP_Deskjet_F2400_series.print_paper_height: 11.00
print.printer_HP_Deskjet_F2400_series.print_paper_name:
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print.printer_HP_Deskjet_F2400_series.print_paper_size_unit: 1
print.printer_HP_Deskjet_F2400_series.print_paper_width: 8.50
print.printer_HP_Deskjet_F2400_series.print_plex_name:
print.printer_HP_Deskjet_F2400_series.print_resolution: 1515870810
print.printer_HP_Deskjet_F2400_series.print_resolution_name:
print.printer_HP_Deskjet_F2400_series.print_reversed: false
print.printer_HP_Deskjet_F2400_series.print_scaling: 1.00
print.printer_HP_Deskjet_F2400_series.print_shrink_to_fit: true
print.printer_HP_Deskjet_F2400_series.print_to_file: false
print.printer_HP_Deskjet_F2400_series.print_unwriteable_margin_bottom: 0
print.printer_HP_Deskjet_F2400_series.print_unwriteable_margin_left: 0
print.printer_HP_Deskjet_F2400_series.print_unwriteable_margin_right: 0
print.printer_HP_Deskjet_F2400_series.print_unwriteable_margin_top: 0
Graphics
Adapter Description: AMD Radeon R7 240
Vendor ID: 0x1002
Device ID: 0x6611
Adapter RAM: 2048
Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 15.200.1045.0
Driver Date: 6-22-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10586.0)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon R7 240 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC