This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I restore emails from a backup file

  • 6 پاسخ
  • 1 has this problem
  • 5 views
  • آخرین پاسخ توسّط Frank66

more options

Had a hard drive crash. I have always allowed Thunderbird to make backup files. Now I need to import from that file to restore emails and local folders. Import/Export tools doesn't seem to do it. So how do I restore?

Had a hard drive crash. I have always allowed Thunderbird to make backup files. Now I need to import from that file to restore emails and local folders. Import/Export tools doesn't seem to do it. So how do I restore?

All Replies (6)

more options

As Thunderbird has no in build backup, I am somewhat concerned that you have "always allowed Thunderbird to make backup files." perhaps you could explain what backups you are referring to.

more options

Matt said

As Thunderbird has no in build backup, I am somewhat concerned that you have "always allowed Thunderbird to make backup files." perhaps you could explain what backups you are referring to.

It's part of ImportExportTools. It creates a directory like vef4lcks.default-20161212-2134, every 24 hours, which seems to have everything in it, including email. Tried to import using ImportExportTools on the directory and on the email subdirectory, but nothing imported.

more options

Ok, now I understand. You are making backups with the import export tools.

When I look in my copy there is an option to import a profile. that would be the one you want, as you will be replacing the one you have with the backup.

I have not done this, but I would assume the folder vef4lcks.default-20161212-2134 (the latest obviously) is the target the import a profile option is looking for.

more options

Hi Matt,

Appreciate you taking the time to help me. When I set this up some number of years ago, I assumed it would be easy to recover using the backup file.

My ImportExportTools only has the following options: Import mbox file Import messages Import all messages from a directory Import SMS I don't see an Import profile option. Is my ImportExportTools out of date?

more options

All I can do is include a picture and tell you the import export tools I have is reported as 3.2.4.1. But these options are not new. perhaps you are not using the menu, but a right click context menu.

more options

Thank you very much Matt,

As you suspected, my ImportExportTools was not up to date. Having updated the program, the import profile worked and restored all my old emails.

Thanks for your support.

Case closed.