I get a Firefox black screen multiple times a day
I am to the point of changing from Firefox to chrome. Win10 OS . Here is my troubleshooting report: Application Basics Name Firefox Version 50.1.0 Build ID 20161208153507 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 OS Windows_NT 10.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by default) Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted
All Crash Reports Extensions Name Version Enabled ID Application Update Service Helper 1.0 true aushelper@mozilla.org Multi-process staged rollout 1.5 true e10srollout@mozilla.org Pocket 1.0.5 true firefox@getpocket.com Web Compat 1.0 true webcompat@mozilla.org Norton Security Toolbar 2016.8.1.9 false {C1A2A613-35F1-4FCF-B27F-2840527B6556} Graphics Features Compositing Direct3D 11 Asynchronous Pan/Zoom wheel input enabled WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer (no info) Hardware H264 Decoding Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.15.4248); Using D3D9 API Audio Backend wasapi Direct2D true DirectWrite true (10.0.14393.351) GPU #1 Active Yes Description Intel(R) HD Graphics 4600 Vendor ID 0x8086 Device ID 0x0412 Driver Version 10.18.15.4248 Driver Date 8-4-2015 Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 366d17aa RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo Decision Log D3D9_COMPOSITING disabled by default: Disabled by default Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 2 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20161208153507 browser.startup.homepage https://web.mail.comcast.net/zimbra/mail?app=mail#1 browser.startup.homepage_override.buildID 20161208153507 browser.startup.homepage_override.mstone 50.1.0 browser.tabs.remote.autostart.2 true browser.urlbar.daysBeforeHidingSuggestionsPrompt 0 browser.urlbar.lastSuggestionsPromptDate 20161226 extensions.lastAppVersion 50.1.0 gfx.crash-guard.d3d11layers.appVersion 50.1.0 gfx.crash-guard.d3d11layers.deviceID 0x0412 gfx.crash-guard.d3d11layers.driverVersion 10.18.15.4248 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 media.benchmark.vp9.fps 233 media.benchmark.vp9.versioncheck 1 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1482311961 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1482311961 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20161208153507 media.gmp-manager.lastCheck 1483092854 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1482311962 media.gmp-widevinecdm.version 1.4.8.903 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.webrtc.debug.log_file C:\Users\fzawacki\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1482922918 places.history.expiration.transient_current_max_pages 60437 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_bgcolor false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_bgimages false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_duplex -437918235 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_bottom 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_left 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_right 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_top 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_evenpages true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footercenter print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footerleft &PT print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footerright &D print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headercenter print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headerleft &T print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headerright &U print.printer_HP_Officejet_Pro_8500_A910_(Network).print_in_color true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_bottom 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_left 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_right 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_top 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_oddpages true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_orientation 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_page_delay 50 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_data 1 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_height -1.00 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_name print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_size_unit 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_width -1.00 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_resolution 600 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_reversed false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_scaling 0.70 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_shrink_to_fit false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_to_file false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_bottom 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_left 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_right 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_top 0 security.sandbox.content.tempDirSuffix {555b0c93-0053-45d5-bae7-3725d4d5f492} storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1482312293 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value Places Database Integrity JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.26.2 3.26.2 NSSSMIME 3.26.2 3.26.2 NSSSSL 3.26.2 3.26.2 NSSUTIL 3.26.2 3.26.2 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 1
Chosen solution
Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)
On the left side of the page, select Appearance. Then select Default.
Now restart Firefox.
Read this answer in context 👍 1All Replies (3)
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
I haven't had a black screen since I started Firefox in the safe mode. Does this mean that I always have to start this way?
Chosen Solution
Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)
On the left side of the page, select Appearance. Then select Default.
Now restart Firefox.