This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

video issues

  • 1 پاسخ
  • 1 has this problem
  • 6 views
  • آخرین پاسخ توسّط Shadow110

jiasaykea
jiasaykea
more options

After the most recent update (Nov 18 2017) videos played on youtube and other sites are playing, but the colours are superimposed making the video look green and purple and making it look like it has double vision. Taking these links into a different web browser resolves the issue so I know it's not a problem with the graphics card.

After the most recent update (Nov 18 2017) videos played on youtube and other sites are playing, but the colours are superimposed making the video look green and purple and making it look like it has double vision. Taking these links into a different web browser resolves the issue so I know it's not a problem with the graphics card.

All Replies (1)

Shadow110
Shadow110
more options

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Update Video Card Drivers

Please let us know if this solved your issue or if need further assistance.