This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

How can I import bookmarks after refreshing Firefox?

  • 3 پاسخ
  • 5 have this problem
  • 1 view
  • آخرین پاسخ توسّط Mkll

maries2
maries2
more options

I refreshed Firefox this morning and the original issue (slow opening speed for the browser) is now resolved, but I had no idea my bookmarks would go away (among other problems). I have tried two things many articles seem to point to, which are: 1) When I click "Bookmarks" from the file menu, select "show all", then in the dialog box that appears I click "import and back-up", select "restore", I've clicked on several recent dates to restore to a date. No matter which date I choose I receive the message "unable to process the backup file" 2) When I do the same process but instead of selecting a date, I click "restore" and "choose file" and select one of the files from the "old firefox data" folder on my desktop, the same error message occurs ("unable to process the backup file").

What else can I do to fix this?

I refreshed Firefox this morning and the original issue (slow opening speed for the browser) is now resolved, but I had no idea my bookmarks would go away (among other problems). I have tried two things many articles seem to point to, which are: 1) When I click "Bookmarks" from the file menu, select "show all", then in the dialog box that appears I click "import and back-up", select "restore", I've clicked on several recent dates to restore to a date. No matter which date I choose I receive the message "unable to process the backup file" 2) When I do the same process but instead of selecting a date, I click "restore" and "choose file" and select one of the files from the "old firefox data" folder on my desktop, the same error message occurs ("unable to process the backup file"). What else can I do to fix this?

Chosen solution

local directory.

Read this answer in context 👍 2

All Replies (3)

Mkll
Mkll
more options

Hello, type about:profiles in your url bar. Then click on Open Folder, then open Old Firefox Data and drag everything from there into the new profile folder. Then restart Firefox. If this solved your problem, please Mark as Solution.

maries2
maries2 Question owner
more options

Do I click "open folder" to the right of "root directory" or "local directory"

Mkll
Mkll
more options

Chosen Solution

local directory.