Can't send e-mails with Firefox V58.0.2 64-bit on Earthlink
I can no longer send a NEW e-mail from EarthLink's website, but can reply to one sent to me without problem. I think it may have something to do with your recent address book changes because when I try to populate the recipient field it says, "address book loading" but never does. However, I can't send an e-mail even when manually entering a recipient address. This does not occur with IE. I also can't enter anything in the message body - either typing directly, or attempting to paste. I did not have the issue so many others had with V54.0, but do now. Any help you can offer is greatly appreciated.
All Replies (1)
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
Type about:preferences<enter> in the address bar.
- Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network.
[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}