Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have MAC 10.9.5. My Firefox 59.0 will not go to a few favorite websites today. all of a sudden it just takes forever and says connection was reset.

  • 9 پاسخ
  • 1 has this problem
  • 3 views
  • آخرین پاسخ توسّط mccartio

more options

I am new here and technically challenged. I have a MAC 10.9.5. TOday firefox stopped loading a couple favorite sites. So I managed to figure how to update it to version 59.0. But it still wont load a few regular sites. Example. It loads CNN news, but wont load fox news. I get "Problem loading page" and try again as connection was reset. But I have tired all day and it wont load.

I am new here and technically challenged. I have a MAC 10.9.5. TOday firefox stopped loading a couple favorite sites. So I managed to figure how to update it to version 59.0. But it still wont load a few regular sites. Example. It loads CNN news, but wont load fox news. I get "Problem loading page" and try again as connection was reset. But I have tired all day and it wont load.

Chosen solution

PK Shadow. I sure appreciate you. I didn't want to leave you hanging. I had to upgrade my operating system and it took care of everything. Have a wonderful day and thank you again....

Read this answer in context 👍 0

All Replies (9)

more options

There are issues with servers as per : https://www.theregister.co.uk/2018/03/14/microsoft_secures_the_servers_of_the_world/ See if there are issues on sites and or near you : http://downdetector.com/

Trying to avoid working on what maybe a perfectly good install and for you not to have to compile another or do a refresh.

Modified by Shadow110

more options

Pkshadow said

There are issues with servers as per : https://www.theregister.co.uk/2018/03/14/microsoft_secures_the_servers_of_the_world/ See if there are issues on sites and or near you : http://downdetector.com/ Trying to avoid working on what maybe a perfectly good install and for you not to have to compile another or do a refresh.

PKshadow thank you so much but the article didn't make sense to me (over my head) and the down detetctor site wont load either. I did do a mozilla refresh... at least I think I did and I have no idea how I managed to do it and could not do it again if I had to.

more options

Also I should say that the trouble began when I woke up today aand I did the firefox upgrade several hours later. At first my firefox was only version 57.

more options

Hi. So did the refresh work ? fyi : https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings to do some other time.

more options

No, it didn't.

more options

I am so confused and lost. And scared. I dont know what to do.

more options

Hi, Nothing to worry about here. You could call your phone provider and see if they can force a reboot to router. If it is cable can unplug modem and reboot it.

How about see if can download a new ver 59 Full Version Installer from here please : https://www.mozilla.org/firefox/all/

more options

Thanks so much for doing your best to help me. Before I do anything else, I should tell you that just before I went to bed I discovered that CHROME is doing the same thing. It goes to some sites but not others. For example. I cant get on wikipedia with either browser. Does that mean my computer is dying? I cant afford a new one. In light of this new information should I still try the two things you recommended? I sure appreciate your help.

more options

Chosen Solution

PK Shadow. I sure appreciate you. I didn't want to leave you hanging. I had to upgrade my operating system and it took care of everything. Have a wonderful day and thank you again....