This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Some message header buttons are gone. It shows under customize, but disappears after.

  • 2 پاسخ
  • 1 has this problem
  • 2 views
  • آخرین پاسخ توسّط TerminalC9

TerminalC9
TerminalC9
more options

The delete button is gone in Junk folder, and the delete, junk, smart reply buttons are also missing from other folders. When I right click the message header and select customize, the buttons show up (like the missing delete or other missing buttons for the current folder). But it they go away after I close the customize window leaving a few buttons (like reply, forward, archive, and more).

Tryed: 

 Checking there were no hidden menus in View/layout/folders or any setting
 Changing to wide, classic, and vertical layouts.
 Pressing f8 and f10
 Changing the customize setting to icon or word only
 Adding space and vertical lines between the buttons in customize
 Installing every addon I could quickly find that had anything to do with menus and delete
 Changing the overall theme
 Restarting, many times

Someone please tell me there is a really simple solution like holding down the shift button for 3 seconds, or something just as simple to correct this that I have skimmed over in my haste.

Windows 7 Thunderbird 52.8.0 (32-bit)

The delete button is gone in Junk folder, and the delete, junk, smart reply buttons are also missing from other folders. When I right click the message header and select customize, the buttons show up (like the missing delete or other missing buttons for the current folder). But it they go away after I close the customize window leaving a few buttons (like reply, forward, archive, and more). Tryed: Checking there were no hidden menus in View/layout/folders or any setting Changing to wide, classic, and vertical layouts. Pressing f8 and f10 Changing the customize setting to icon or word only Adding space and vertical lines between the buttons in customize Installing every addon I could quickly find that had anything to do with menus and delete Changing the overall theme Restarting, many times Someone please tell me there is a really simple solution like holding down the shift button for 3 seconds, or something just as simple to correct this that I have skimmed over in my haste. Windows 7 Thunderbird 52.8.0 (32-bit)
Attached screenshots

Modified by TerminalC9

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Did you click on 'Restore default set' button ?

Test: Start Thunderbird in Safe Mode Help > Restart with addons disabled.

TerminalC9
TerminalC9 Question owner
more options

I did click on restore default in the customize window, but I did all that on the list and skipped over testing the addons I had (only two installed when this happened, I didn't even think of it). It looks like the Gmail Buttons 0.7.3 was messing with things and broke. Thank you.

Modified by TerminalC9