browser conection error messages, and secure networks
i get two error messages constantly. one telling me the site isnt tested, but it doesnt give me an option to verify the website, im pretty sure something like youtube is fine, and this is very annoying, and happens all the time on other similarly trusted sites. The other error message i get is "firefox cannot establish a connection to the server" message, which also happens all the time, on perfectly trusted, and mundane sites like netflix. How do i get in touch with some kind of support with firefox, because at this point its almost like more sites dont work than do. ive gone through al the basic troubleshoot pages, updating firefox, clearing cookies, and cache, and turning my proxy setting to "no proxy" but none of it works.
Modified by AnnoyedFirefoxUser
All Replies (8)
HI, what security software are you running please ? important.
Since no information was shared when creating you question I have no idea of what add-ons/Extensions you maybe using which is also important.
Please : To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:
- Use ONE of these methods to open the Firefox Troubleshooting Information page:
- Click the menu button
, click on help 
and select Troubleshooting Information.
- Type about:support into the Firefox address bar and press the enter key.
- Click the menu button
- At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Hi is there a reason you made a duplicate question 30mins after I answered you ? Are you getting your mail ?
This is your question and reply's back please continue in here : https://support.mozilla.org/en-US/questions/1226032
i tried to share the info you requested, but it does not fit in a reply. so i put it in the other question
what is in the firefox troubleshooting page that isnt shared in the other question. i clicked for it to share my details, as far as i know that should be all the info you need.
Hi, you can Copy.Paste the info into a reply the box will take it.
Do not start another question please.
Please come to your question page : https://support.mozilla.org/en-US/questions/1226032 To the right of your question there is Greyed letters that say System Details.
No usually get more info.
What Security Software are you running ?
What happened after you ran Safe Mode ??
Application Basics
Name: Firefox Version: 61.0.1 Build ID: 20180704003137 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefo Web Content Processes: 5/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports Firefox Features
Name: Activity Stream Version: 2018.06.29.1026-fa231556 ID: activity-stream@mozilla.org
Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org
Name: Firefox Screenshots Version: 32.1.0 ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry Version: 0.9.7 ID: followonsearch@mozilla.com
Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org
Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org
Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com
Name: Web Compat Version: 2.0 ID: webcompat@mozilla.org
Name: WebCompat Reporter Version: 1.0.0 ID: webcompat-reporter@mozilla.org
Extensions
Name: AdBlock Version: 3.15.0 Enabled: true ID: jid1-NIfFY2CA8fy1tg@jetpack
Name: Ghostery – Privacy Ad Blocker Version: 8.2.1 Enabled: false ID: firefox@ghostery.com
Name: LastPass: Free Password Manager Version: 4.15.2.17 Enabled: false ID: support@lastpass.com
Name: NordVPN Proxy Extension - Privacy & Security Version: 0.9.21 Enabled: false ID: nordvpnproxy@nordvpn.com
Security Software
Type:
Type:
Type:
Graphics
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(adapter LUID: 000000000000de7d) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.fcbca0e873c3) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 3 DirectWrite: true (10.0.17134.1) GPU #1 Active: Yes Description: Intel(R) HD Graphics 630 Vendor ID: 0x8086 Device ID: 0x591b Driver Version: 22.20.16.4708 Driver Date: 6-16-2017 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 11ad1462 RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce GTX 1060 Vendor ID: 0x10de Device ID: 0x1c20 Driver Version: 22.21.13.8205 Driver Date: 5-1-2017 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_26ff922a063817cd\nvldumdx.dll,C:\WINDOWS\
like i said before the info DOES NOT fit in a reply box. thats why some of it is deleted.
i get these error messages more times than i actually make it to a website.
