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I am unable to uninstall Firefox on my PC. Can you help please?

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  • آخرین پاسخ توسّط FredMcD

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When I try to access Mozilla Firefox I get a message popping up that says "Couldn't load XPCOM".

I have tried using the Uninstall Program on my PC to no avail. I am operating in Windows 7 on my HP PC.

When I try to access Mozilla Firefox I get a message popping up that says "Couldn't load XPCOM". I have tried using the Uninstall Program on my PC to no avail. I am operating in Windows 7 on my HP PC.

All Replies (2)

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The program files might be damaged.

Try running the Firefox installer again. First, check whether you have 32-bit or 64-bit Firefox. In the Windows Control Panel, "Uninstall a Program", you will see x86 for 32-bit and x64 for 64-bit, and the current language. To keep it as simple as possible, please get the same installer from this page:

https://www.mozilla.org/firefox/all/

Once the installer has refreshed the program files, hopefully Firefox will run normally or the uninstaller will run normally.

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If the above does not help;

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia