This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Firefox deletes some downloads when closed

  • 1 پاسخ
  • 1 has this problem
  • 2 views
  • آخرین پاسخ توسّط FredMcD

Kev914
Kev914
more options

If I download a video and it fails and then I re-download and it is successful the second time, Firefox will delete the good download when you close the browser. This has happened over and over again. It easily repeatable. Today I was downloading a video and it was going very slow, so I cancelled it and then I downloaded it again. (I didn't pause or restart, I started a new download. It had the same name as the cancelled download.) Later, I closed the browser. I didn't think it would delete the downloaded file in this case, because I had just cancelled it and restarted. But I thought I should check, and sure enough...the successful download was gone.

The only way I know of to subvert this behavior is to delete the failed (and apparently cancelled) download from the download history and then re-download the file.

If I download a video and it fails and then I re-download and it is successful the second time, Firefox will delete the good download when you close the browser. This has happened over and over again. It easily repeatable. Today I was downloading a video and it was going very slow, so I cancelled it and then I downloaded it again. (I didn't pause or restart, I started a new download. It had the same name as the cancelled download.) Later, I closed the browser. I didn't think it would delete the downloaded file in this case, because I had just cancelled it and restarted. But I thought I should check, and sure enough...the successful download was gone. The only way I know of to subvert this behavior is to delete the failed (and apparently cancelled) download from the download history and then re-download the file.

All Replies (1)

FredMcD
FredMcD
more options

Suggestions: Before closing the browser, move/copy the file somewhere else.

If you have a failed download and want to try again, first, delete the bad file, or use a different name for the retry. +++++++++++++++++++++++++++++++++++++++ Firefox should not be deleting any files except its own.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?