I had an account, account no longer found?
I had an account, account no longer found?
When I try to login, says user not recognised.
I have a (sync/recovery?) code looks like.... x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
but nowhere to put it in.
Any advice / help would be appreciated.
All Replies (4)
Is the account recently made, or an old account you have not used for a while?
Are you talking about sync, or something else?
Sounds that this is an account created on a previous version of Sync. The currently used Sync 1.5 version uses a Firefox Account and no longer uses a separate recovery key, but uses a key derived from the password. You will have to create a new sync account.
- https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer
- https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account
See also:
Modified by cor-el
Hello
Thanks for the replies.
I was referring to a bookmarks sync tool on the browser.
By the sounds of what you say its an old sync system.
I guess I used the sync/share system 3-4 years ago, and I guess that is now obsolete.
Oh well ho hum.
You can always set up a new account at
Type about:accounts<enter> in the address bar. [v57+] https://accounts.firefox.com/settings